Risk Specialist - Mandarin Speaker, In-Person Investigation - Support

Amazon Operation Services Philippines, Inc.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Amazon Operation Services Philippines, Inc. seeks a risk specialist to curb illicit activities and provide detailed investigative reports.

The role focuses on fraud investigations, identity verification, and authenticating fraudulent documents and invoices, including interviewing sellers via video call with working hours aligned to China. Ideal candidates will have Mandarin and English proficiency, strong written and verbal communication, and the ability to think beyond SOPs to deliver accurate

Qualifications

• Bachelor's Degree completed.
• Mandarin and English proficiency with written responses.
• Strong written and verbal communication with customers.
• Ability to think beyond SOPs and recommend outcomes.
• Leverages team knowledge to resolve recurring issues.
• Self-manage on priority tasks and objectives.
• Fast learner who shares best practices.
• Ability to follow data and make accurate decisions.
• Ability to conduct difficult, comprehensive investigations with detailed notes.

Responsibilities

• Experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices.
• Interview sellers through video call.
• Working hours align with China business hours.

Skills

Mandarin fluency

English fluency

Strong communication

Investigations experience

Fraud detection

Data analysis

Self-management

Team collaboration

Education

Bachelor's degree

Tools

Video conferencing

Job description

亚马逊面对面身份核验(IPI)团队致力于确保不良行为者无法利用我们的服务来损害客户、销售合作伙伴或我们的商店。我们正在寻找风险专员，以遏制不法行为并提出建议，帮助我们了解不良行为者重点关注的领域。

风险专员将有众多机会获得风险/管理人员职位。这些领导力职位将基于绩效表现而获得，特别是能够开展准确、全面的调查并作出详细、周密的报告的能力。我们的领导者将是那些能够培养、教导和指导其他调查员，使其能够开展准确、全面的调查并作出详细、周密报告的调查员。

我们正在寻找在视频验证、调查、风险管理方面专长的优秀人才，以及未来的领导者。随着团队的扩张和发展，他们将成为我们团队的基础。

Key job responsibilities
我们的理想候选人是在欺诈调查、身份验证和验证虚假文件和发票方面有经验的个人。 该职位将包括通过视频通话来采访卖家，工作时间将与中国的营业时间保持一致。

Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices. This role will involve interviewing sellers through video call. The working hours will align with business hours in China.

• - 精通普通话（用简体和/或繁体中文阅读、听、说和写作）和英语，能够撰写语法正确、简洁和准确的书面答复
• - 较强的书面和口头沟通能力，包括与内部和外部客户轻松互动的能力。
• - 能够超越标准操作程序（SOP）进行思考，并推荐正确的结果。
• - 利用多个专业领域的团队知识来帮助解决反复出现的卖家问题。
• - 展示对优先任务和目标进行自我管理的能力。
• - 快速学习者，寻找并愿意分享最佳实践项目。
• - 能够随时随地跟踪数据并做出准确的决策。
• - 能够进行困难而全面的调查，并留下详细、周到的注释。
• - Basic qualifications:
• - Completed a Bachelor's Degree
• - Proficient in Mandarin (reading, listening, speaking and writing in simplified and/or traditional Chinese languages) and English with an ability to compose grammatically correct, concise and accurate written responses
• - Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers
• - Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
• - Leverages team knowledge across several specialty areas to help resolve recurring seller issues
• - Demonstrate the ability to self-manage on priority tasks and objectives
• - Fast learner who seeks out and generously shares best practices
• - Ability to follow the data wherever it goes and make an accurate decision.
• - Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful notes