Risk Specialist - Mandarin Speaker, In-Person Investigation - Support

Amazon Filters Ltd.; Philippines; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

AOSP - Manila is seeking a risk officer to help curb misconduct and provide actionable investigations. The role focuses on fraud investigations, identity verification, and authenticating documents and invoices, with interviews conducted via video call.

Working hours align with China business hours, and the ideal candidate brings proven investigative skills, strong Mandarin and English communication, and the ability to produce thorough, well-documented reports to guide risk decisions.

Qualifications

• Fluent in Mandarin (reading, listening, speaking and writing) and English with ability to compose grammatically correct, concise responses
• Strong written and verbal communication with internal and external customers
• Think beyond SOPs and recommend the right outcome
• Leverage cross-functional knowledge to solve recurring seller issues
• Self-manage on priority tasks and objectives
• Fast learner who shares best practices
• Ability to follow data and make accurate decisions
• Conduct thorough, comprehensive investigations with detailed notes

Responsabilités

• Experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices
• Interview sellers via video call; working hours aligned with China business hours

Connaissances

Mandarin

English

Investigation skills

Communication skills

SOP thinking

Self-management

Data-driven decisions

Documentation

Formation

Bachelor's Degree

Description du poste

Description

亚马逊面对面身份核验(IPI)团队致力于确保不良行为者无法利用我们的服务来损害客户、销售合作伙伴或我们的商店。我们正在寻找风险专员,以遏制不法行为并提出建议,帮助我们了解不良行为者重点关注的领域。

风险专员将有众多机会获得风险/管理人员职位。这些领导力职位将基于绩效表现而获得,特别是能够开展准确、全面的调查并作出详细、周密的报告的能力。我们的领导者将是那些能够培养、教导和指导其他调查员,使其能够开展准确、全面的调查并作出详细、周密报告的调查员。

我们正在寻找在视频验证、调查、风险管理方面专长的优秀人才,以及未来的领导者。随着团队的扩张和发展,他们将成为我们团队的基础。

Key job responsibilities

我们的理想候选人是在欺诈调查、身份验证和验证虚假文件和发票方面有经验的个人。 该职位将包括通过视频通话来采访卖家,工作时间将与中国的营业时间保持一致。

Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices. This role will involve interviewing sellers through video call. The working hours will align with business hours in China.

Basic Qualifications

• 精通普通话(用简体和/或繁体中文阅读、听、说和写作)和英语,能够撰写语法正确、简洁和准确的书面答复
• 较强的书面和口头沟通能力,包括与内部和外部客户轻松互动的能力。
• 能够超越标准操作程序(SOP)进行思考,并推荐正确的结果。
• 利用多个专业领域的团队知识来帮助解决反复出现的卖家问题。
• 展示对优先任务和目标进行自我管理的能力。
• 快速学习者,寻找并愿意分享最佳实践项目。
• 能够随时随地跟踪数据并做出准确的决策。
• 能够进行困难而全面的调查,并留下详细、周到的注释。
• Basic qualifications:
• Completed a Bachelor's Degree
• Proficient in Mandarin (reading, listening, speaking and writing in simplified and/or traditional Chinese languages) and English with an ability to compose grammatically correct, concise and accurate written responses
• - Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers
• Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
• Leverages team knowledge across several specialty areas to help resolve recurring seller issues
• Demonstrate the ability to self-manage on priority tasks and objectives
• Fast learner who seeks out and generously shares best practices
• Ability to follow the data wherever it goes and make an accurate decision.
• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful notes

Preferred Qualifications

• 首选资格
• 具有进行过对面身份验证的经验是一个优势。
• 在法律、客户服务、调查、风险管理、项目管理等相关行业工作经验。
• Experience in conducting In-person Verifications is an advantage.
• Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

AOSP - Manila

Job ID: A10536722