Bilingual Fraud & Identity Investigator (Video Interviews)

Amazon Operation Services Philippines, Inc.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Amazon Operation Services Philippines, Inc. seeks a risk specialist to curb illicit activities and provide detailed investigative reports.

The role focuses on fraud investigations, identity verification, and authenticating fraudulent documents and invoices, including interviewing sellers via video call with working hours aligned to China. Ideal candidates will have Mandarin and English proficiency, strong written and verbal communication, and the ability to think beyond SOPs to deliver accurate

Qualifications

• Bachelor's Degree completed.
• Mandarin and English proficiency with written responses.
• Strong written and verbal communication with customers.
• Ability to think beyond SOPs and recommend outcomes.
• Leverages team knowledge to resolve recurring issues.
• Self-manage on priority tasks and objectives.
• Fast learner who shares best practices.
• Ability to follow data and make accurate decisions.
• Ability to conduct difficult, comprehensive investigations with detailed notes.

Responsibilities

• Experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices.
• Interview sellers through video call.
• Working hours align with China business hours.

Skills

Mandarin fluency

English fluency

Strong communication

Investigations experience

Fraud detection

Data analysis

Self-management

Team collaboration

Education

Bachelor's degree

Tools

Video conferencing

Job description

Amazon Operation Services Philippines, Inc. seeks a risk specialist to curb illicit activities and provide detailed investigative reports.

The role focuses on fraud investigations, identity verification, and authenticating fraudulent documents and invoices, including interviewing sellers via video call with working hours aligned to China. Ideal candidates will have Mandarin and English proficiency, strong written and verbal communication, and the ability to think beyond SOPs to deliver accurate