Fraud & Identity Verification Specialist

Amazon; Pasay; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Amazon seeks a Risk Officer to help curb fraudulent activity within its IPI team. The role emphasizes conducting thorough investigations, interviewing sellers via video call, and producing detailed reports. Working hours align with China business hours, and Mandarin plus English fluency are required.

The position offers growth into risk-management leadership as performance warrants. Ideal candidates will combine investigative rigor with cross-functional collaboration to resolve seller issues and

Qualifications

• Bachelor's Degree completed.
• Proficient in Mandarin (reading, writing, speaking) and English with ability to compose written responses.
• Strong written and verbal communication skills.
• Ability to think beyond SOPs and recommend the right outcome.
• Leverages team knowledge across specialties to resolve recurring seller issues.
• Demonstrate self-management on priority tasks and objectives.
• Fast learner who shares best practices.
• Ability to follow data and make accurate decisions.
• Ability to conduct difficult investigations with detailed notes.

Responsibilities

• Interview sellers via video call.
• Investigate fraud, identity verification, and fraudulent documents/invoices.
• Verify fraudulent documents and invoices.
• Coordinate with teams to resolve recurring seller issues.
• Work hours aligned with China business hours.

Skills

Mandarin proficiency

English proficiency

Strong communication

Investigative skills

Data-driven decisions

Self-management

Fast learner

Team collaboration

Education

Bachelor's Degree

Job description

Amazon seeks a Risk Officer to help curb fraudulent activity within its IPI team. The role emphasizes conducting thorough investigations, interviewing sellers via video call, and producing detailed reports. Working hours align with China business hours, and Mandarin plus English fluency are required.

The position offers growth into risk-management leadership as performance warrants. Ideal candidates will combine investigative rigor with cross-functional collaboration to resolve seller issues and