Mandarin-Speaking Customer Success Advisor (Remote)

Genpact; Quezon City; Remote; PHP 335,000 - 614,000; Full time

Job summary

Genpact Philippines is seeking an HR Specialist to coordinate onboarding and manage performance evaluations, benefits, and leave requests. You’ll address employee relations and support professional growth in a remote, fast-moving setting.

Ideal candidates hold a relevant bachelor’s or MBA, with certifications like PHR or SHRM-CP/SCP, and experience with HR processes and Workday. Join a global leader in AI and digital transformation.

Qualifications

• Bachelor’s degree in Commerce, Economics or Finance, or MBA with analytics focus.
• HR certifications (PHR, SHRM-CP/SCP) are a plus.
• Experience with HR processes and Workday is preferred.

Responsibilities

• Coordinate the new employee onboarding process for seamless integration.
• Manage employee performance evaluations and feedback mechanisms.
• Administer employee benefits and handle leave requests per policy.
• Address employee relations issues and facilitate conflict resolution.
• Monitor development and training programs to foster growth and track results.
• Conduct exit interviews and oversee offboarding procedures.

Skills

Customer Care

Recruiting

Workday HCM

Workday Performance Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact Philippines is seeking an HR Specialist to coordinate onboarding and manage performance evaluations, benefits, and leave requests. You’ll address employee relations and support professional growth in a remote, fast-moving setting.

Ideal candidates hold a relevant bachelor’s or MBA, with certifications like PHR or SHRM-CP/SCP, and experience with HR processes and Workday. Join a global leader in AI and digital transformation.