Hybrid Onboarding & Account Success Specialist

BrightClaim; Muntinlupa; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Genpact in Manila is seeking a Sr. Associate - Customer Care focused on onboarding and account management. You will serve as the primary client contact, build relationships, and collaborate with internal teams to deliver tailored solutions.

This hybrid role requires strong CRM and data analytics skills, fluency in English, and experience in customer care. Join a global leader driving AI-powered transformation and client value.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in customer care and onboarding.
• Strong CRM, data analytics, and reporting skills.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries promptly.
• Develop and maintain relationships to understand business needs.
• Collaborate cross-functionally to deliver client solutions.
• Monitor account performance and identify upselling opportunities.
• Prepare and present regular account performance reports with insights.
• Assist in developing account strategies to drive retention and growth.
• Stay updated on industry trends to provide client value.
• Participate in client meetings, presentations, and negotiations.

Skills

Customer Care

Onboarding

CRM

Data Analytics

Data Visualization

Insurance

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Tools

ServiceNow

Power BI

Job description

Genpact in Manila is seeking a Sr. Associate - Customer Care focused on onboarding and account management. You will serve as the primary client contact, build relationships, and collaborate with internal teams to deliver tailored solutions.

This hybrid role requires strong CRM and data analytics skills, fluency in English, and experience in customer care. Join a global leader driving AI-powered transformation and client value.