Customer Service Representative | Mandarin Speaking

Genpact; Quezon City; À distance; PHP 335 000 - 614 000; Plein temps

Résumé du poste

Genpact Philippines is seeking an HR Specialist to coordinate onboarding and manage performance evaluations, benefits, and leave requests. You’ll address employee relations and support professional growth in a remote, fast-moving setting.

Ideal candidates hold a relevant bachelor’s or MBA, with certifications like PHR or SHRM-CP/SCP, and experience with HR processes and Workday. Join a global leader in AI and digital transformation.

Qualifications

• Bachelor’s degree in Commerce, Economics or Finance, or MBA with analytics focus.
• HR certifications (PHR, SHRM-CP/SCP) are a plus.
• Experience with HR processes and Workday is preferred.

Responsabilités

• Coordinate the new employee onboarding process for seamless integration.
• Manage employee performance evaluations and feedback mechanisms.
• Administer employee benefits and handle leave requests per policy.
• Address employee relations issues and facilitate conflict resolution.
• Monitor development and training programs to foster growth and track results.
• Conduct exit interviews and oversee offboarding procedures.

Connaissances

Customer Care

Recruiting

Workday HCM

Workday Performance Management

Formation

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Description du poste

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Coordinate the new employee onboarding process to ensure a seamless integration into the organization. Manage employee performance evaluations and feedback mechanisms to support continuous improvement. Administer employee benefits and handle leave requests in alignment with company policies. Address employee relations issues and facilitate conflict resolution to maintain a positive work environment. Monitor and track employee development and training programs to foster professional growth. Conduct exit interviews and manage offboarding procedures to ensure smooth transitions.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Customer Care, Recruiting, Workday HCM, Workday Performance Management

Job Type

Regular

Master Skill List -

HRO - Employee Lifecycle Management

Remote Type -

Remote

Work Shift -

Day Job (Philippines)

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.