Mandarin-English Voice Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Free HMO coverage from day 1

Structured career path

Paid leaves

Job summary

WNS in the Philippines is seeking a bilingual English-Mandarin voice agent to engage with customers, resolve inquiries, and escalate complex issues as needed.

You will maintain detailed CRM records, stay updated on product and policy changes, and participate in ongoing training to enhance communication and service skills. The role offers growth opportunities and a professional development path within a dynamic support team.

Qualifications

• 2+ years voice experience in bilingual English/Mandarin support.
• Strong verbal and written communication skills; ability to handle complex situations.
• Detail-oriented with high accuracy in data entry and documentation.

Responsibilities

• Engage with bilingual (English and Mandarin) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; escalation cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Skills

Bilingual English & Mandarin

Customer service skills

Communication skills

Education

Grade 12 / High School

Tools

CRM software

MS Office

Job description

WNS in the Philippines is seeking a bilingual English-Mandarin voice agent to engage with customers, resolve inquiries, and escalate complex issues as needed.

You will maintain detailed CRM records, stay updated on product and policy changes, and participate in ongoing training to enhance communication and service skills. The role offers growth opportunities and a professional development path within a dynamic support team.