Mandarin CSR

Straive; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Straive is hiring a Mandarin-Speaking Customer Service Representative to join our multilingual support team in the Philippines. You will be the main contact for Mandarin and English customers, handling inquiries, product information, and issue resolution via phone, email, and live chat.

No prior customer service experience is required; fluent Mandarin and English across listening, reading, writing, and speaking is essential.

Qualifications

• Fluent Mandarin and English across listening, reading, writing, and speaking.
• No prior customer service experience required; training provided.
• Hospitality or call-center experience is a plus.

Responsibilities

• Active listening during customer calls in Mandarin and English.
• Read and respond to inquiries via email, tickets, or live chat.
• Speak clearly and warmly to assist with orders and account updates.
• Document customer interactions in our internal system in English or Chinese.
• Collaborate with team members to resolve concerns efficiently.

Skills

Mandarin fluency

English fluency

Active listening

Customer service mindset

Job description

Job Overview

We are looking for a clear, empathetic, and communicative Mandarin-Speaking Customer Service Representative to join our support team. In this role, you will act as the primary point of contact for our Mandarin and English-speaking customers, assisting them with inquiries, product information, and issue resolution across phone, email, and live chat.

No prior customer service experience is required—if you possess fluent Mandarin and English language skills across listening, reading, writing, and speaking, we will provide all the job-specific training you need to succeed! Prior experience in customer service, call centers, or hospitality is a welcome plus.

Key Responsibilities

• Active listening during customer calls in both Mandarin and English to comprehend customer requests quickly and accurately.
• Read, interpret, and respond to incoming customer inquiries received via email, ticketing systems, or live chat.
• Speak clearly, professionally, and warmly in both languages to assist customers with orders, account updates, and general inquiries.
• Document customer interactions accurately in English or Chinese in our internal system.
• Collaborate with team members to resolve customer concerns efficiently.

Qualifications & Language Requirements

• Verbal / Speaking: Fluent and clear spoken communication in both Mandarin and English with a professional tone.
• Listening / Hearing: Strong auditory comprehension to understand native dialects, varying accents, and complex customer requests over the phone or headset.
• Reading: Strong reading comprehension in both English and Chinese (Simplified and/or Traditional) to read customer messages, knowledge base articles, and policy documents.
• Writing: Proficiency in written English and Chinese typing (Pinyin/Zhuyin) to send clear, grammatically correct emails and chat responses.