Mandarin Business Management & Client Relations Analyst

J-K Netwok Services; Taguig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Government-Mandated Benefits

HMO

13th Month Pay

Sick leave and Vacation leave

Other allowances will be discussed by

Other allowances will be discussed by

Job summary

A Mandarin-bilingual Business Management Support Analyst role is available in Taguig at a leading multinational technology company. The position requires fluency in Mandarin and English, plus 4–5 years of sales management experience, ideally with telecom or carrier accounts.

You will support account managers, oversee VOC, monitor revenue per account, track project milestones, and prepare performance reports to inform strategic decisions. On-site work with dayshift schedule.

Qualifications

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin language proficiency

English language proficiency

Sales management experience

Education

Bachelor’s degree in Business Administration/Marketing/Commerce

Job description

A Mandarin-bilingual Business Management Support Analyst role is available in Taguig at a leading multinational technology company. The position requires fluency in Mandarin and English, plus 4–5 years of sales management experience, ideally with telecom or carrier accounts.

You will support account managers, oversee VOC, monitor revenue per account, track project milestones, and prepare performance reports to inform strategic decisions. On-site work with dayshift schedule.