Mandarin Bilingual Gaming Player Engagement Specialist

Keywords Studios; Pasig; On-site; PHP 536,000 - 759,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is hiring a Chinese Bilingual Player Engagement Agent to bridge clients and gaming communities. You will respond to players, investigate inquiries, and relay feedback to developers from a dynamic office setting in Asia Pacific, Philippines.

You will use CRM tools like Helpshift or Zendesk and leverage MS Office or Google Suite for documentation. The role emphasizes strong Mandarin language skills (C1–C2) with English at B2+.

Qualifications

• Mastery in Mandarin (C1–C2) with English at B2 or higher.
• Excellent communication for effective player support.
• Flexible to adapt to varying player needs.
• Proactive in identifying and addressing player issues.

Responsibilities

• Provide prompt, quality responses to players via ticketing, email, or chat.
• Investigate and resolve inquiries; gather and relay player feedback to developers.
• Assist internal teams with project-related requests; ensure smooth collaboration.
• Translate content when required to facilitate communication.

Skills

Mandarin (C1–C2)

English (B2)

Customer support

Communication

Proactive problem solving

Tools

Helpshift / Zendesk

MS Office / Google Suite

Job description

Keywords Studios is hiring a Chinese Bilingual Player Engagement Agent to bridge clients and gaming communities. You will respond to players, investigate inquiries, and relay feedback to developers from a dynamic office setting in Asia Pacific, Philippines.

You will use CRM tools like Helpshift or Zendesk and leverage MS Office or Google Suite for documentation. The role emphasizes strong Mandarin language skills (C1–C2) with English at B2+.