Mandarin Non-Voice Player Engagement Agent

Keywords Studios Limited.; Manila; Hybrid; PHP 40,000 - 55,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Limited. in Metro Manila is seeking a Mandarin Chinese Bilingual Agent for a non-voice gaming project. In this role, you'll connect clients with the gaming community, investigating and resolving player inquiries while delivering feedback to developers.

This position offers excellent communication opportunities and the chance to grow in a dynamic team. Candidates should be fluent in Mandarin and English, with a strong customer service background. Join us to make an impact in the gaming world!

Qualifications

• Mastery in Mandarin - Traditional Chinese and English communication skills.
• Previous experience in customer service or as a bilingual CSR is preferred.
• Flexibility to adapt to player needs and handle inquiries responsibly.

Responsibilities

• Deliver excellent customer support to players via ticketing, email, or chat.
• Investigate and resolve player inquiries promptly.
• Gather and deliver player feedback to internal teams.

Skills

Communication

Analytical skills

Leadership

Business acumen

Education

C1-C2 level Chinese language proficiency

B2 level English

Tools

Helpshift/Zendesk or other CRM tools

MS Office or Google Suite

Job description

Keywords Studios Limited. in Metro Manila is seeking a Mandarin Chinese Bilingual Agent for a non-voice gaming project. In this role, you'll connect clients with the gaming community, investigating and resolving player inquiries while delivering feedback to developers.

This position offers excellent communication opportunities and the chance to grow in a dynamic team. Candidates should be fluent in Mandarin and English, with a strong customer service background. Join us to make an impact in the gaming world!