Mandarin Non-Voice Player Engagement Agent

KEYWORDS STUDIOS; Manila; On-site; PHP 30,000 - 45,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Off

Annual Wellness Subsidy

Job summary

KEYWORDS STUDIOS is seeking a Mandarin Chinese Bilingual Agent for a non-voice role in player engagement. The position involves providing exceptional customer support, managing player inquiries, and gathering feedback to enhance gaming experiences.

This remote role is ideal for candidates with strong communication skills and a passion for gaming. Successful applicants will benefit from non-taxable allowances, HMO and Life Insurance, and paid time off.

Qualifications

• Mastery in C1-C2 level Chinese language proficiency (Mandarin - Traditional Chinese).
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.

Responsibilities

• Investigate and resolve player inquiries promptly through various channels.
• Deliver excellent customer support and gather player feedback.
• Maintain accurate reports and ensure high quality standards.

Skills

Communication skills

Customer support

Analytical skills

Time management

Gameplay knowledge

Proficiency in Mandarin (C1-C2)

Proficiency in English (B2 and above)

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

KEYWORDS STUDIOS is seeking a Mandarin Chinese Bilingual Agent for a non-voice role in player engagement. The position involves providing exceptional customer support, managing player inquiries, and gathering feedback to enhance gaming experiences.

This remote role is ideal for candidates with strong communication skills and a passion for gaming. Successful applicants will benefit from non-taxable allowances, HMO and Life Insurance, and paid time off.