Mandarin Help Desk Specialist

J-K Network Services; Pasay; Hybrid; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

13th Month Pay

Sick leave & Vacation Leave

HMO

Government Mandated Benefits

Laptop provided

Job summary

An international European contact center is looking for a Mandarin Help Desk Specialist to support their luxury retail clients in the Philippines. This role involves providing customer support to Mandarin-speaking clients through various channels, troubleshooting technical issues, and ensuring a high level of service. Candidates should be proficient in both Mandarin and English, with customer service experience being an advantage. The position offers a hybrid work setup after probation and comprehensive benefits including 13th month pay and health insurance.

Qualifications

• Fluent in both Mandarin and English, speaking, reading, and writing.
• Experience in Technical Help Desk is an advantage.
• Knowledgeable in troubleshooting website accounts.

Responsibilities

• Provide support to Mandarin-speaking clients via phone, email, and chat.
• Troubleshoot website and technical concerns.
• Assist with website navigation and account maintenance.
• Support customers with online transactions and product inquiries.
• Ensure high-quality customer service aligned with brand standards.

Skills

Proficient in Mandarin

Proficient in English

Customer Service Experience

Technical Help Desk Experience

Troubleshooting Skills

Education

Open to Undergraduates and Degree Holders

Job description

Company Profile: An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth. They are currently looking for Mandarin-speaking professionals to support their Mandarin team.

Position

Mandarin Help Desk Specialist (Pioneer Luxury Retail Account)

Company Industry

European Contact Center

Work Location

Pasay City

Work Schedule

Shifting Schedule

Salary

Php 90,000

Work Set Up

On-site during probationary, Hybrid upon regularization

Benefits

• 13th Month Pay
• Sick leave & Vacation Leave
• HMO
• Government Mandated Benefits
• Laptop provided

Requirements of the Job

• Open to Filipino-Chinese who are proficient in Mandarin and English (speaking, reading, and writing).
• Open to undergraduates and degree holders of any courses.
• Having experience in a Technical Help Desk is a big advantage.
• Having experience in Customer Services.
• Knowledgeable in troubleshooting website accounts.

Responsibilities of the Job Application

• Provide customer support to Mandarin-speaking clients through phone, email, and chat channels.
• Troubleshoot basic website and technical concerns such as password reset, account recovery, and system errors.
• Assist customers with website navigation, account registration, login issues, and account maintenance.
• Support customers with online transactions, including order placement, order tracking, payment concerns, and refund requests.
• Handle inquiries related to product information, availability, promotions, loyalty programs, and exclusive luxury brand services.
• Ensure delivery of high-quality customer service aligned with luxury brand standards and customer experience expectations.
• Accurately document customer interactions, resolutions, and follow-ups in the system.

Recruitment Process

1. Paper Screening
2. HR Interview
3. Language Assessment
4. Final Interview
5. Job Offer