Manager, Reverse Logistics (e-Commerce)

Watsons Personal Care Stores (Philippines), Inc.; Biñan; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Watsons Personal Care Stores (Philippines), Inc. is seeking a Manager, Reverse Logistics to lead end-to-end reverse flow across stores, distribution centers, and ecommerce, driving efficiency and accuracy in returns handling, disposition, and inventory recovery.

You will oversee KPI tracking, cross-functional collaboration with Supply Chain, Finance, and Customer Experience, and coach teams to deliver cost optimization and superior service while ensuring compliance with procedures.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field.
• 8–10 years of experience in logistics, warehousing, fulfillment, or distribution operations with leadership.
• Strong background in reverse logistics, inventory control, and e-commerce fulfillment.

Responsibilities

• Lead end-to-end reverse logistics processes, including returns, recalls, and inventory recovery.
• Develop strategies to improve efficiency, turnaround times, and disposition.
• Establish controls for accurate receiving, inspection, and reporting of returns.

Skills

Leadership

Analytical thinking

Process improvement

Stakeholder management

Logistics operations

WMS/ERP knowledge

Education

Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field

Tools

WMS

ERP systems

Job description

Manager, Reverse Logistics

Job Summary

The Manager, Reverse Logistics is responsible for leading and optimizing end-to-end reverse logistics operations, ensuring efficient management of product returns, inventory recovery, disposition processes, and reverse flow execution across distribution centers, stores, e-commerce channels, and third-party logistics partners. The role drives operational efficiency, inventory accuracy, cost optimization, and service excellence while supporting business growth and customer satisfaction.

Key Responsibilities

Reverse Logistics Operations

• Lead the end-to-end reverse logistics process, including customer returns, store returns, defective items, product recalls, and inventory recovery activities.

• Develop and implement strategies to improve reverse logistics efficiency, turnaround times, and inventory disposition.

• Establish controls and processes to ensure accurate receiving, inspection, segregation, disposition, and reporting of returned products.

• Monitor operational KPIs and identify opportunities for continuous improvement.

E-Commerce & Omnichannel Support

• Manage reverse logistics activities related to e-commerce and omnichannel operations, ensuring timely processing of customer returns and inventory reconciliation.

• Partner with e-commerce, supply chain, customer service, and fulfillment teams to improve the returns experience and reduce operational friction.

• Support initiatives that enhance inventory recovery and minimize losses arising from returns.

Warehouse & Distribution Management

• Ensure effective coordination with warehouses, distribution centers, stores, and logistics service providers.

• Oversee inventory movement, maintenance of inventory accuracy, and compliance with established operating procedures.

• Drive process standardization and operational excellence across reverse logistics operations.

Stakeholder Management

• Collaborate with cross-functional teams including Supply Chain, Commercial, Finance, Inventory Control, Customer Experience, and Operations.

• Manage relationships with third-party logistics providers and external partners to ensure service level compliance and operational efficiency.

• Prepare and present operational performance reports, business reviews, and improvement recommendations.

People Leadership

• Lead, coach, and develop reverse logistics teams to achieve operational targets and organizational objectives.

• Drive a culture of accountability, continuous improvement, and customer focus.

• Manage workforce planning, productivity, and performance management activities.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field.

• At least 8-10 years of experience in logistics, warehousing, fulfillment, supply chain, or distribution operations, with leadership experience.

• Strong background in reverse logistics, warehouse operations, inventory management, transportation, or e-commerce fulfillment.

• Experience managing large-scale operations and cross-functional stakeholders.

• Strong analytical, problem-solving, and process improvement skills.

• Proficient in warehouse management systems (WMS), ERP systems, and operational reporting tools.

• Excellent leadership, communication, and stakeholder management capabilities.

Preferred Qualifications

• Experience in retail, e-commerce, fulfillment, or omnichannel supply chain operations.

• Exposure to high-volume distribution, parcel logistics, returns management, or inventory recovery processes.

• Proven track record in process optimization, cost reduction, and operational transformation initiatives.