Manager - Operations Risk Management

American Express; Taguig; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Career development opportunities

Job summary

American Express in the Philippines is seeking an experienced risk and compliance technology leader to drive operational risk system capabilities. You will partner with business and technology teams to define requirements, oversee UAT, and shape risk management solutions that meet regulatory standards.

This role emphasizes proactive risk identification, data analytics, and reporting to senior management, with a hybrid work arrangement at Bonifacio Global City, Taguig.

Qualifications

• 7+ years in operational risk management, compliance, or risk technology.
• Experience designing, architecting, and implementing complex risk solutions.
• Experience in Agile / Kanban, creating and prioritizing user stories and tasks for multiple projects.
• Experience in performing UAT, writing test-cases for various scenarios, and product reviews.
• Experience coordinating risk transformation projects for large-scale technology platforms.
• Familiarity with developing product and technology roadmaps focusing on risk, compliance, and regulatory requirements.
• Strong understanding of global risk management frameworks and financial regulations (Basel, SOX, CCAR).
• Experience with AI, machine learning, and advanced analytics in risk and compliance.

Responsibilities

• Lead collaboration with business and technology teams to define detailed user stories with clear requirements.
• Oversee User Acceptance Testing (UAT) planning and execution with end-user coordination.
• Advise on strategic architecture for risk management solutions and regulatory alignment.
• Lead delivery of risk and compliance technology capabilities to strengthen the operational framework.
• Shape and execute product strategies for operational risk system capabilities.
• Coordinate and prioritize a portfolio of technology initiatives for risk data management and automation.
• Support integration of AI, ML, and data analytics into risk management processes.
• Ensure solutions adhere to evolving regulatory standards across geographies.
• Support comprehensive risk reporting to senior management.
• Stay informed on industry trends to drive continuous improvement.

Skills

Agile / Kanban methodologies

UAT planning & test-case writing

Stakeholder collaboration

Regulatory knowledge (Basel, SOX, CCAR

Data analytics awareness

Risk management expertise

Communication skills

Product strategy alignment

Education

Bachelor's degree in Risk Management, Business, Technology or related field

Tools

Risk management platforms

Job description

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

Responsibilities

• Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented
• Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements
• Drive the design and definition of risk management solutions and reporting by advising on strategic architecture choices and aligning cross functional stakeholders
• Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness
• Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives
• Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools.
• Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.
• Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements.
• Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management.
• Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities.

Qualifications

Minimum Qualifications

• 7+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.
• Prior experience in designing / architecting / implementing complex risk management solutions
• Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.
• Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.
• Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.
• Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.
• Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.
• Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.
• Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.
• Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.
• Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.
• A bachelor’s degree in Risk Management, Business, Technology, or a related field is required

Additional Details

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.