Japanese Bilingual - Colleague and Labor Relations Specialist

American Express International Inc.; Taguig; Hybrid; PHP 850,000 - 1,350,000; Full time

Benefits offered by this job

Medical coverage

Hybrid/onsite work model

Work From Anywhere program

Parental leave

Wellness centers and counseling

Meals onsite

Internet allowance

Job summary

American Express in the Philippines seeks a Japanese bilingual Colleague and Labor Relations Specialist to champion fair, consistent colleague experiences and minimize legal exposure across markets. You will report to the CLR Manager and support several markets globally with data-driven trend identification and proactive solutions.

You will lead complex employment relations cases, support new business initiatives, and collaborate with Compliance, Internal Audit, and HR partners.

Qualifications

• Professional-level fluency (spoken and written) in Japanese and English.
• 5+ years of progressive HR experience with concentration in Employee & Labor Relations.
• Bachelor’s degree in business administration, Human Resources, Law, or related discipline.

Responsibilities

• Lead end-to-end complex employment relations cases and track through the global case management tool.
• Support new business initiatives with process guidance for consultation and documentation.
• Provide CLR specialist advice to CEG team members across markets, globally.
• Support the implementation of global organizational change initiatives to drive efficiency.
• Deliver CLR training to leaders and employees to reduce labor risk.
• Review and update CEG policies and procedures.
• Respond to inquiries escalated from the Colleague Service Center.
• Work multi-market setting and follow shifting schedules as required.

Skills

Japanese Fluency

English Fluency

HR Experience

Labor Relations

Investigation Experience

Stakeholder Management

Communication Skills

Ambiguity Handling

Education

Bachelor’s degree in Business Admin, HR, Law

Job description

Japanese Bilingual - Colleague and Labor Relations Specialist

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group

The Colleague & Labor Relations (“CLR”) Specialist will be a member of the Philippines Colleague Experience Group (“CEG”, Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure across different markets. While demonstrating the American Express Leadership Behaviors and Blue Box Values, this individual will report to the CLR Manager and support several markets globally:

Continuously seek opportunities to deliver the highest quality employment and labor relations solutions

Drive proactive, data-driven trend identification and solutions to support CEG and business strategies

Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners

Build strong relationships with key partners throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel’s Organization

Responsibilities

• Lead end-to-end complex employment relations cases (performance management, disciplinary procedures, grievance investigations) and track through the global case management tool
• Provide support to new business initiatives including process guidance for consultation and documentation support
• Provide CLR specialist advice to the CEG team members in different areas of their roles across different markets, globally
• Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value
• Deliver CLR training to leaders and employees to find opportunities to reduce labor risk and research and develop pivotal initiatives to mitigate it
• Review and update CEG policies and procedures
• Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center
• Ability to work in a multi-market setting
• Amenable to work on shifting schedules. Able to adjust working schedules as required by the market being supported

Minimum Qualifications:

• Professional-level fluency (spoken and written) in Japanese and English, with the ability to conduct business communications, interpret employment-related documentation, and engage effectively with colleagues and stakeholders in supported markets
• 5+ years of progressive HR experience with concentration in Employee & Labor Relations
• Bachelor’s degree in business administration, Human Resources, Law, or related discipline
• Relevant experience of handling Employee Relations issues for different markets, globally
• Experience in conducting sensitive workplace investigations
• Strong organizational skills and a proven drive for results
• Excellent communication and presentation skills; able to cascade complex messages in simple form
• Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues, and demonstrate a high degree of comfort with ambiguity
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements

• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• 100% company-paid medical coverage, including up to three eligible dependents.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Work From Anywhere program allows you to work from a different location for up to four weeks each year.
• Generous paid parental leave policies.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Complimentary daily meals and snacks onsite.
• Fixed Monthly Internet Allowance.
• Medical out-patient reimbursable benefits.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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