Manager - Operations Risk Management

American Express International Inc.; Philippines; Hybrid; PHP 2,000,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

American Express International Inc. is seeking a senior member to lead operational risk technology initiatives. You will define user stories with business and technology teams, oversee UAT, and guide architecture choices to strengthen risk reporting and controls.

The role emphasizes proactive risk identification, monitoring, and compliance in a complex, global environment. You will shape and execute product strategies for risk systems, coordinate large technology programs, and integrate AI/ML

Qualifications

• 7+ years in operational risk management, compliance, or risk technology.
• Experience designing and implementing complex risk solutions.
• Agile/Kanban experience with multiple projects.
• Experience in UAT, test-case creation, and product reviews.
• Ability to coordinate risk transformation projects with large tech platforms.
• Knowledge of Basel, SOX, CCAR and global risk frameworks.

Responsibilities

• Lead collaboration with business/tech to define detailed user stories.
• Oversee UAT planning and execution across stakeholders.
• Advise on risk technology architecture and controls.
• Deliver risk/compliance tech capabilities for proactive risk management.
• Shape product strategies aligning with risk transformation goals.
• Prioritize a portfolio of risk data, workflow, and compliance tools.
• Support integration of AI/ML and analytics into processes.
• Ensure regulatory standards and evolving requirements are met.
• Provide senior-management insights through risk reporting.

Skills

Operational risk management

Agile methodologies

UAT planning

Stakeholder alignment

Cross-functional collaboration

Analytical thinking

Communication skills

Product strategy

Education

Bachelor's degree in Risk Management or related field

Tools

AI/ML

Job description

• 9th in Great Place to Work's Best Workplaces in the Philippines 2026
• 10th in Fortune Magazine's 2026 World's Most Admired Companies
• 6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
• 4th in Great Place to Work's Best Company To Work For 2025
• How will you make an impact in this role?

The Global Risk & Compliance (GRC) organization serves as American Express' independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

Responsibilities

• Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented
• Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements
• Drive the design and definition of risk management solutions and reporting by advising on strategic architecture choices and aligning cross functional stakeholders
• Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness
• Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives
• Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools.
• Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.
• Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements.
• Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management.
• Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities.

Minimum Qualifications

• 7+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.
• Prior experience in designing / architecting / implementing complex risk management solutions
• Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.
• Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.
• Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.
• Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.
• Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.
• Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.
• Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.
• Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.
• Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.
• A bachelor's degree in Risk Management, Business, Technology, or a related field is required

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements

• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We've Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.