Manager - Compliance, Learning, Development and Communications

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 2,200,000 - 3,200,000; Full time

Job summary

American Express in Manila is seeking a Manager for Learning, Development and Communications within Global Risk & Compliance. You will shape the firm’s compliance training program, aligning governance with strategy and risk appetite.

You will design training, coordinate with global teams, support audits, and report on program metrics, while fostering a culture of risk awareness across geographies. This role offers a hybrid setup at Bonifacio Global City in Taguig.

Qualifications

• 5+ years in risk management within financial services, focusing on compliance training governance.
• Professional regulatory certifications preferred (CRMC, CAMS, CCEP, CIP).
• Bachelor’s degree in Law, Compliance, Business or related field; JD or Master’s preferred.
• Experience managing vendor relationships.
• Knowledge of risk management frameworks and regulatory requirements.
• Ability to design and deliver training for diverse audiences.
• Strong project management, communication, and presentation skills.

Responsibilities

• Assist with development of a sustainable Training governance program for compliance.
• Manage process to ensure trainings delivered timely and to correct audience.
• Collaborate with Global Regulatory Learning and other risk functions.
• Support audits and exams as needed.
• Provide and develop program metrics and reporting.
• Manage compliance officer training and certification maintenance.
• Serve as a culture carrier for risk awareness and accountability.

Skills

Risk management

Compliance training

Vendor management

Project management

Stakeholder communication

Regulatory knowledge

Training delivery

Risk culture

Education

Bachelor's degree

JD or Master’s preferred

Job description

Job Description

9th in Great Place to Work's Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine's 2026 World's Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role

The Global Risk & Compliance (GRC) organization serves as American Express independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

As a Manager working on Learning, Development and Communications, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This team is responsible for designing and implementing compliance's program for the management of compliance related training and compliance professional development.

Responsibilities

• Assist with the development of a sustainable Training governance program for the compliance organization


• Manage process for ensuring compliance trainings are delivered timely and to the correct audience


• Collaborate with other risk governance functions to execute the compliance training program, including the Global Regulatory Learning team


• Support audits and exams as needed


• Provide/Develop program metrics and reporting


• Manage compliance officer training program, including any professional development requirements and certification maintenance


• Serve as a culture carrier for a culture of risk awareness and accountability

Qualifications

Minimum Qualifications:

• 5+ years of experience in risk management within the financial services industry, specific expertise in compliance training governance and compliance risk management preferred


• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)


• Bachelor's degree in Law, Compliance, Business, or a related field required; JD or Master's degree preferred.


• Experience managing vendor relationships


• Understanding of risk management principles, frameworks, and regulatory requirements


• Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred


• Willingness to think outside the box, ask questions and raise concerns


• Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives


• Experience designing and managing professional development programs preferred.


• Strong project management. communication, presentation, and interpersonal skills


• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously

Additional Details

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig


• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)


• Work From Home Requirements:
  
  
  
  • Must have at least 25 mbps internet connection plan / speed
  
  
  • Must have a private & quiet area to work at home
  
  
  
  


• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.