Manager, Offline Retail

RPG Enterprises; Philippines; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A retail management company in the Philippines is seeking a qualified individual for a retail management role. Responsibilities include overseeing kiosk operations, driving sales, and managing staff. The ideal candidate should have over 5 years in retail management, strong leadership skills, and excellent customer service abilities. Experience in the telecommunications sector is a plus. This role focuses on achieving sales targets while maintaining high customer satisfaction.

Qualifications

• Proven experience in retail management or a similar role.
• Strong leadership skills with the ability to supervise and train a team.
• Excellent communication and customer service skills.
• Ability to work independently and manage time efficiently.

Responsibilities

• Oversee daily kiosk operations and drive sales.
• Lead, train, and motivate retail staff.
• Monitor stock levels and conduct inventory audits.
• Implement promotional strategies to increase sales.
• Address customer complaints and inquiries.

Skills

Retail management experience

Customer service skills

Leadership skills

Problem-solving skills

Communication skills

Education

More than 5 years of retail management experience

Tools

Point-of-sale (POS) systems

Job description

Responsibilities

• Drive Sales & Operations: Oversee daily kiosk operations, ensuring smooth and efficient service while driving sales and meeting revenue targets.
• Staff Management: Lead, train, and motivate retail staff to deliver exceptional customer service.
• Inventory Control: Monitor stock levels and place orders to prevent shortages. Conduct regular inventory audits and manage product rotation.
• Merchandising & Store Visuals: Ensure the kiosk adheres to company guidelines for layout, merchandising, and display standards.
• Promotions & Sales Strategies: Implement and execute promotional strategies, campaigns, and sales plans to attract customers and increase sales.
• Customer Service Excellence: Address and resolve customer complaints and inquiries promptly and professionally, ensuring a positive experience.
• Industry Knowledge: Stay updated on mobile industry trends and technologies to guide customer inquiries and enhance sales.
• Lease Management & Payments: Collaborate with building owners for lease negotiations and contract renewals. Process payments for leasing, utilities vendor services.
• Compliance & Safety: Ensure kiosk operations comply with company standards for cleanliness, safety, and local regulations.
• Performance Analysis: Track and analyze sales data to identify trends, assess performance, and implement improvements.
• Alignment with Company Goals: Work closely with central management to align kiosk operations with broader company objectives.

Job Requirements

• Proven experience in retail management or a similar role, preferably in a kiosk or small-format retail environment.
• Familiarity with the mobile industry, especially across different mobile brands, and a solid understanding of mobile technology trends.
• Previous experience in telecommunications or managing kiosks/mobile retail operations is highly preferred.
• Strong leadership skills with the ability to supervise, train, and motivate a team.
• Excellent communication and customer service skills.
• Ability to work independently, manage time efficiently, and handle multiple tasks in a fast-paced environment.
• Knowledge of retail operations, inventory management, and merchandising principles.
• Strong problem‑solving skills and the ability to handle customer issues effectively.
• Experience with contract leasing and managing vendor relationships is a plus.
• Basic knowledge of point‑of‑sale (POS) systems and retail technology.

Education and Experience

• More than 5 years of retail management experience in a supervisory role.
• Experience in contract leasing and payment processing for retail locations is an advantage.
• Experience in telecommunications or mobile industry retail operations, particularly managing kiosks, is highly preferred.