Retail Manager

Globe Telecom / Asiatelecom Corporation; Batangas City; On-site; PHP 558,000 - 892,800; Full time

Job summary

A telecommunications company in Batangas City seeks a candidate for a managerial role focused on achieving performance targets, optimizing business opportunities, and enhancing customer service. The ideal candidate has strong leadership and communication skills, extensive experience in sales management, and a relevant degree in business operations. Successful candidates will lead teams towards achieving sales goals and improving customer satisfaction.

Responsibilities

• Achieve volume, gross margin/profitability, and credit performance targets.
• Promote and develop high standards of customer service and operations.
• Resolve customer issues and concerns efficiently.
• Provide management with pertinent developments and recommendations.
• Optimize business opportunities and propose new revenue streams.
• Submit required reports.
• Develop counter strategies to neutralize competitive influence.
• Manage employee performance and support individuals through challenges.
• Motivate and support sales teams in closing deals.
• Direct skill building activities for sales force productivity.

Skills

Excellent Communication Skills

Strong Work Ethic

Sales Management

Customer Management

After-Sales Management

Inventory Management

Attention to Detail

Analytical Skills

Education

BSc/BA in Business Operations, Sales, Marketing or related field

Tools

Retail management software

Job description

Job Description

Employee Recognition and Rewards

Incentives

• Responsible for achieving volume, gross margin/profitability, and credit performance targets for assigned area.
• Promotes, monitors & develops high standards of customer service, housekeeping, safety, merchandising, and general operation at sites
• Liaises with other departments to resolve issues & concerns of customers being managed in a timely and efficient manner
• Conveys to Management pertinent developments happening in his/her assigned areas and provides recommendations
• Optimizes business opportunities of the stations managed i.e. optimizing margins proposing new revenue streams that can be generated, etc.
• Submits reportorial requirement as mandated by Management
• Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customer's buying decisions.
• Assesses and manages employee performance to ensure individual and group excellence; counsels and supports individuals through selling challenges; manages performance and results of high and low performers.
• Model effective selling skills; motivate and supports sales teams in selling; demonstrates a high level of support in the pursuit and closing of deals.
• Sponsors and directs skill building activities to increase the productivity and accomplishments of the sales force.
• Proven experience in supervisory & managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Excellent knowledge of retail management software
• BSc/BA in Business Operations, Sales, Marketing or related field

Qualifications

• Excellent Communication Skills
• Strong Work Ethic
• Sales Management
• Customer Management
• After-Sales Management
• Inventory Management
• Attention to Detail
• Analytical Skills

Working Location

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