Healthcare Workforce Management Supervisor

Michael Page; Philippines; Hybrid; PHP 900,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid work setup in Metro Manila

Competitive compensation and benefits

Comprehensive HMO

Paid Time Off

Job summary

Michael Page partners with a large Philippines-based healthcare organization to lead a centralized scheduling function, driving performance and ensuring staffing coverage 24/7.

The role oversees scheduling systems, workload balancing, forecasting demand, and recruitment coordination while maintaining compliance and delivering training and KPI reporting.

Qualifications

• Bachelor's degree in Healthcare, Life Sciences, Mathematics, Statistics, Industrial Engineering, or related field.
• Minimum 3 years of experience using staffing/scheduling software in a 24/7 healthcare environment.
• Minimum 3 years in a lead or supervisory role and proven ability to collaborate with multiple stakeholders.

Responsibilities

• Lead and supervise a centralized scheduling team, driving performance, collaboration, problem-solving, and employee development.
• Ensure high standards of customer service through proactive communication and stakeholder management.
• Oversee workforce schedules within staffing systems, ensuring optimal coverage, skill mix, and operational efficiency.
• Manage schedule balancing, posting, and ongoing maintenance to support daily staffing requirements.
• Monitor staffing trends and forecasted demand, proactively escalating recruitment needs.
• Oversee premium pay, critical shift incentives, reporting, and compliance with established policies and procedures.
• Serve as the escalation point for scheduling inquiries, shared mailbox requests, and new hire communications.
• Develop and deliver training materials and process guidance for scheduling operations.
• Track team performance against KPIs and generate reports to support operational goals.
• Ensure compliance with applicable labor regulations, collective bargaining agreements, and workforce management best practices.

Skills

Leadership

Stakeholder management

Scheduling software

Forecasting

Education

Bachelor's degree in Healthcare, Life Sciences, Mathematics, Statistics, Industrial Engineering, or related field

Tools

UKG Workforce Management

Job description

• Join a stable and growing healthcare organization.
• Strong career growth and leadership development opportunities.

About Our Client

Our client is a large healthcare-focused organization with a strong global presence and a commitment to patient-centered services. The organization continues to invest in its operations in the Philippines and offers long-term career growth within a collaborative environment.

Key Responsibilities

• Lead and supervise a centralized scheduling team, driving performance, collaboration, problem-solving, and employee development.
• Ensure high standards of customer service through proactive communication and stakeholder management.
• Oversee workforce schedules within staffing systems, ensuring optimal coverage, skill mix, and operational efficiency.
• Manage schedule balancing, posting, and ongoing maintenance to support daily staffing requirements.
• Monitor staffing trends and forecasted demand, proactively escalating recruitment needs.
• Oversee premium pay, critical shift incentives, reporting, and compliance with established policies and procedures.
• Serve as the escalation point for scheduling inquiries, shared mailbox requests, and new hire communications.
• Develop and deliver training materials and process guidance for scheduling operations.
• Track team performance against KPIs and generate reports to support operational goals.
• Ensure compliance with applicable labor regulations, collective bargaining agreements, and workforce management best practices.

The Successful Applicant

Requirements

• Bachelor's degree in Healthcare, Life Sciences, Mathematics, Statistics, Industrial Engineering, or a related field.
• Minimum 3 years of experience using staffing/scheduling software in a 24/7 healthcare environment.
• Minimum 3 years of experience in a lead, supervisory, or team management role.
• Proven ability to collaborate effectively with multiple stakeholders.

Preferred Qualifications

• UKG Workforce Management experience.
• UKG Certification

What's on Offer

• Competitive compensation and benefits package:
  • Comprehensive HMO
  • Monthly allowances
  • Paid Time Off
• Hybrid work setup in Metro Manila