Manager - E-Commerce & Omnichannel Strategy

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a seasoned E-commerce and Omnichannel strategist to lead and grow its online business. You will develop strategies that boost sales, profitability, and customer experience across digital and physical channels.

Responsibilities include analyzing data, collaborating with merchandising, marketing, technology and operations, and translating insights into actions that enhance online and offline customer journeys.

Qualifications

• Bachelor's degree required in a relevant field.
• 5+ years of experience in E-Commerce, Omnichannel, Digital Retail, Marketplace, or Commercial Strategy.
• Strong understanding of e-commerce models, customer journeys, digital analytics, and sales-driving strategies.

Responsibilities

• Develop and execute e-commerce and omnichannel strategies to drive sales, engagement, and growth.
• Identify opportunities to connect online and offline journeys for a seamless shopping experience.
• Analyze customer, sales, and digital performance data to uncover actionable insights.
• Partner with merchandising, marketing, technology, and operations to bring digital initiatives to life.
• Monitor e-commerce trends, consumer behavior, and emerging technologies to identify opportunities.
• Track performance and recommend initiatives to improve conversion, engagement, and digital performance.

Skills

E-commerce

Omnichannel

Digital analytics

Stakeholder mgmt

Project management

Education

Bachelor's degree in Business, Marketing, E-Commerce, IT, Digital Marketing or related field

Job description

Job Summary:

Lead and grow SM Retail's online business by developing and executing e-commerce and omnichannel strategies that drive sales, customer acquisition, profitability, and seamless customer experiences across digital and physical channels.

What You'll Do:

• Develop and execute e-commerce and omnichannel strategies that drive sales, customer engagement, and business growth
• Identify opportunities to connect online and offline customer journeys and create a seamless shopping experience
• Analyze customer, sales, and digital performance data to uncover insights and translate them into actionable strategies
• Partner with merchandising, marketing, technology, and operations teams to bring digital initiatives to life
• Monitor e-commerce trends, consumer behavior, and emerging technologies to identify new opportunities
• Track performance and recommend initiatives to continuously improve conversion, engagement, and overall digital business performance

What We're Looking For:

• Bachelor's degree in Business, Marketing, E-Commerce, Information Technology, Digital Marketing, or a related field
• 5+ years of experience in E-Commerce, Omnichannel, Digital Retail, Marketplace, or Commercial Strategy
• Strong understanding of e-commerce business models, customer journeys, digital analytics, and sales-driving strategies
• Strategic thinker with strong analytical, project management, communication, and stakeholder management skills