Manager, Billing Shared Services (US Shared Service)

Canon Business Process Services Philippines Inc.; Metro Manila; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Canon Business Process Services Philippines Inc. is seeking a detail-oriented Manager to oversee Contracts Administration and Billing operations, ensuring timely and accurate processing of contracts and related billing.

You will lead a Ph-based service delivery team and manage relationships with US-based business partners, delivering exceptional service. Strong leadership, communication, and analytical skills are essential for success in this role.

Qualifications

• Minimum of 5 years in People - management role.
• Can work in a Night-Shift schedule.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Proficiency in Microsoft Office, especially Excel.
• Attention to detail and commitment to accuracy.
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills

Responsibilities

• Oversee a Billing Representatives team and provide mentorship.
• Ensure timely delivery of contracts administration and billing services.
• Coordinate with departments to ensure billing accuracy.
• Review processes and recommend improvements.
• Address customer concerns related to contracts and billing.
• Prepare and present reports for clients and management.
• Audit operations to identify enhancements and mitigate risk.
• Develop training programs to enhance team capabilities and compliance.
• Monitor day-to-day activities through reports and business requirements.

Skills

People management

Leadership

Communication

Problem solving

Microsoft Excel

Tools

Microsoft Excel

Job description

Job Description

We are seeking a detail-oriented and strategic Manager to oversee Contracts Administration and Billing operations, ensuring timely and accurate processing of contracts/service agreements and related billing processes.

As a manager, you will lead a Ph-based service delivery team and manage relationship with exceptional service to US-based business partners.

• Manage a team of Billing Representatives, providing mentorship and fostering a culture of continuous improvement

• Ensure timely and accurate delivery of contract administration and billing services; and comply with documented processes and applied policies

• Coordinate and communicate with various departments to ensure accuracy in billing operations

• Regularly review and recommend process improvement, as applicable.

• Manage customer concerns and resolve any issues related to contract administration and billing processes.

• Prepare and present reports for client and management purpose.

• Conduct regular audits of operations to identify areas for enhancement and risk mitigation

• Develop training programs to enhance team capabilities and ensure adherence to process and standards

• Monitors the day-to-day activities of all team members through analysis of reports and knowledge of business requirements.

Job Requirements

• Minimum of 5 years in People - management role.

• Can work in a Night-Shift schedule

• Excellent communication and interpersonal skills.

• Strong leadership and problem-solving abilities.

• Proficiency in Microsoft Office, especially Excel.

• Attention to detail and commitment to accuracy.

• Familiarity with business and financial principles

• Excellent communication skills

• Leadership ability

• Outstanding organizational skills