Management Trainee

Adiol Trading OPC; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A reputable trading company is seeking a manager to oversee operations in Quezon City. The role involves handling daily sales reports, managing inventory, and ensuring excellent customer service. Candidates should have a strong background in operational management and preferably some experience in the food industry.

Qualifications

• Experience in operational management and customer service.
• Strong analytical and financial reporting skills.
• Ability to manage inventory and supplies effectively.

Responsibilities

• Act as main contact for updates and concerns.
• Prepare monthly financial summaries and performance updates.
• Monitor inventory usage and coordinate orders.

Skills

Operational management

Customer service

Financial reporting

Inventory management

Team leadership

Job description

Responsibilities

• Main contact person between the Owners and branch team for updates, reports, and concerns.
• Consolidate and monitor daily sales reports from all kiosks with Back Office Support to ensure accuracy and timely submission.
• Prepare monthly financial summaries and store performance updates for management meetings.
• Monitor inventory usage across all branches and coordinate timely ordering of supplies with Back Office Support to avoid shortages.
• Maintain organized records of sales, expenses, timekeeping, and payment requests, ensuring proper documentation with receipts.
• Review and sign off on all budget requests, payments, overtime work extensions, and verify receipt documentation.
• Support internal management in planning and overseeing store operations to meet daily business needs.
• Carry out tasks and instructions assigned by the President.
• Handle operational issues such as customer complaints or feedback and resolve them promptly.
• Ensure store cleanliness and uphold its quality image, including overseeing repairs and equipment maintenance.
• Prepare the weekly staff schedule and daily task list for operations; assist with shift management, deliveries, and restocking.
• Ensure permits, licenses, and business documents are updated and renewed; track health and safety compliance.
• Respond to operational requests from branch staff (equipment, stock orders, forms, and concerns) and communicate updates or memos from management to kiosk teams.
• Have exclusive access to the Back Office POS (Storehub) for sales reports, adding employees, adding new products, and setting up Storehub units at the store.
• Support marketing promotions and relay related information to personnel.
• Record daily sales, monitor cash flow, and submit accurate reports to management.
• Ensure excellent customer service by handling customer feedback, concerns, or complaints professionally.
• Check food preparation and serving to ensure they meet quality, hygiene, and safety standards.
• Onboard new hires and provide training on food preparation, safety, and customer service.
• Ensure cleanliness and proper maintenance of the stall, equipment, and facilities.
• Address and resolve issues such as equipment malfunctions, stock shortages, or customer complaints in real-time.
• Support R&D on food product innovation, assisting in the development and testing of new menu items, improving existing products, and ensuring they meet quality and customer satisfaction standards.
• Preferably with food industry experience