Quick Service Partner - Team leader

Banh Mi Kitchen Services, Inc.; Davao Region; On-site; PHP 201,000 - 312,000; Full time

Job summary

Banh Mi Kitchen Services, Inc. is seeking a Store Operations Associate to join our team in the Philippines. You will provide hospitable customer service, help maintain our store image, and ensure daily sales targets are met while keeping accurate reports with AO.

You’ll manage stock, prepare food, handle cash, and coordinate online orders from major aggregators to support smooth store operations. Qualifications include at least two years in a similar role, high school or vocational diploma, and

Qualifications

• Finished highschool or any vocational graduate.
• At least two (2) year work experience in the same role, in the same capacity.
• Ability to multi-task and manage requests on a timely manner.
• With crowd management expertise.
• Excellent interpersonal skills.
• Strong communication and interpersonal skills.
• Strong customer service prowess.
• Ability to work with integrity, professionalism and confidentiality.
• Performs responsibility with Tenacity.
• Must be honest and truthful.

Responsibilities

• Assists customers and maintains hospitable service to uphold store image.
• Ensures daily sales quota is met and updates daily sales report regardless of location.
• Reports daily sales to AO for transaction tracking and deposits.
• Keeps store clean and sanitizes tools, equipment, floors, and areas before leaving.
• Sets up food, frying tools, equipment, and oven before opening to ensure smooth operation.
• Monitors stock validity and serves fresh, quality foods to customers.
• Prevents spoilage and contamination and reports issues during food prep.
• Maintains fast and efficient serving times for all orders.
• Adheres to company policies, procedures, and work standards.
• Assists in branch training when requested.
• Forecasts stock orders and submits to commissary.
• Submits petty cash liquidation weekly to Finance Audit.
• Manages online food aggregator accounts (Food Panda, Grab Food, Booky, SM Online, Pickaroo, etc.).
• Analyzes customer complaints and feedback for improvements.
• Handles cashiering and ensures daily sales are deposited timely.

Job description

• Helps maintain the good image of the store by assisting the customers in a very hospitable way.
• Ensures the daily sales quota of the store are met. At the same time, daily sales report must be updated and submitted regardless of the location of duty for proper tracking and monitoring.
• Ensures that sales of each day are reported daily to the AOs in order to easily track all the transactions every day. Strictly follow daily sales deposits.
• Maintains the store's cleanliness. Do necessary sanitation of tools, equipment, floors or everything in the store prior leaving and logging out.
• Always sets-up everything from food, frying tools, equipment, oven, etc. prior opening the store to ensure that all are settled and easily be managed during the store operation.
• Checks the validity of all the stocks. Always serve fresh and bounty foods to the customers.
• Prevents spoilage and contamination.
• Immediately report concerns or problems encountered while preparing the food.
• Maintains fast and efficient serving time of all the foods ordered by the customers.
• Adheres on the company's work standards, policies and procedures.
• Assist on branch training as requested.
• Forecasts orders of stocks to be purchased and submitted to commissary.
• Submits petty cash liquidation to Finance Audit weekly.
• Manages online food aggregator accounts following the store’s operational hours, menu availability and releasing and accepting of orders. Does reports to help center if needed. Aggregators include food panda, grab food, booky, SM online, pickaroo, and the likes.
• Analyze customer complaints and feedback for constant improvements.
• Handles cashiering function and ensures that sales each day are safely keep and/or deposited on time.

Others

• May be assigned to other stores as reliever as needed and as necessary.
• Performs other tasks that may be assigned from time to time.
• Finished highschool or any vocational graduate
• At least two (2) year work experience in the same role, in the same capacity
• Ability to multi-task and manage requests on a timely manner
• With crowd management expertise
• Excellent interpersonal skills
• Strong communication and interpersonal skills
• Strong customer service prowessAbility to work with integrity, professionalism and confidentiality
• Performs responsibility with Tenacity
• Must be honest and truthful