Management Trainee

Pao Brew Cafe; Makati; On-site; PHP 279,000 - 446,400; Full time

Job summary

A popular cafe in Metro Manila seeks a leader to oversee staff and ensure high-quality customer service. Responsibilities include managing team performance, coordinating with kitchen and bar, preparing shift reports, and maintaining health standards. The ideal candidate will have strong supervisory skills, excellent conflict resolution abilities, and experience in food services. This role offers a dynamic environment focused on customer satisfaction and operational efficiency.

Qualifications

• Proven experience in supervising food service staff.
• Excellent customer service and conflict resolution skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Oversee and motivate cafe staff during shifts.
• Ensure high-quality customer service and guest satisfaction.
• Coordinate operations with kitchen and bar departments.
• Prepare shift reports and track staff performance.
• Ensure compliance with health and safety standards.
• Handle unexpected situations efficiently.

Job description

1. Team Supervision and Leadership

• Oversee the cafe or outlet staff during the assigned shift (servers, bartenders, kitchen staff, etc.).
• Assign duties and stations to staff according to shift needs.
• Motivate and guide staff to maintain high morale and service standards.
• Train new staff or provide on-the-job guidance.
• Handle minor conflicts or issues among team members.

2. Customer Service Management

• Ensure that customers receive prompt, courteous, and high-quality service.
• Address customer complaints or concerns professionally and promptly.
• Monitor dining areas to ensure cleanliness, organization, and readiness.
• Ensure guest satisfaction by checking in with tables when appropriate.

3. Operational Oversight

• Coordinate with the kitchen, bar, and other departments for smooth workflow.
• Monitor stock levels, replenishment needs, and proper handling of food & beverages.
• Ensure that opening, closing, and shift handover procedures are properly followed.
• Enforce compliance with company policies, health & safety standards, and sanitation protocols.

4. Administrative Duties

• Prepare and submit shift reports (sales, staff performance, incidents, etc.).
• Track attendance, punctuality, and staff performance during the shift.
• Assist management with scheduling, inventory counts, and ordering as needed.

5. Quality Control

• Ensure all food and beverages meet company standards before service.
• Monitor portion sizes, presentation, and beverage quality.
• Conduct regular checks to maintain cleanliness and hygiene standards.

6. Problem-Solving and Decision-Making

• Handle unexpected situations such as staff shortages, equipment failures, or customer issues.
• Make on-the-spot decisions to ensure service is not disrupted.