Chief Concierge

The Hongkong and Shanghai Hotels, Limited; Makati; On-site; PHP 1,116,000 - 1,674,000; Full time

Job summary

The Peninsula Manila, located in Makati, seeks a highly passionate Concierge leader to curate exceptional guest experiences through deep destination expertise and a service-driven team. You will oversee Concierge, Guest Services, Transportation, and more to deliver personalized luxury service aligned with Peninsula standards.

Ideal candidates hold a hospitality degree and 1–2 years in a Chief Concierge role, with front desk and guest relations experience considered an advantage.

Qualifications

• BS Hotel Restaurant Management Degree - Major in Hospitality is preferred.
• A member of Les Clefs d’Or Philippines is an advantage.
• At least 1-2 years experience in a Chief Concierge role.
• Front Desk and Guest Relations previous experience is an advantage.

Responsibilities

• Oversee Concierge, Guest Services, Transportation, Parking, and Airport operations.
• Manage payroll, staffing levels, and operating expenses; oversee Transportation P&L.
• Proactively manage guest feedback and service recovery.
• Maintain knowledge of luxury dining, arts, culture, events, and lifestyle in Manila; build industry partnerships.
• Ensure flawless execution of reservations, ticketing, special requests, logistics, and bespoke guest arrangements.

Skills

Concierge & Guest Services

Guest relations

Team leadership

Education

BS Hotel Restaurant Management Degree - Major in Hospitality

Job description

Job Description:

We are looking for a highly passionate and personable individual responsible for curating exceptional guest experiences through deep destination expertise, strong industry networks, and the development of a highly motivated and service-driven team.

Key Accountabilities

• Oversee day-to-day Concierge, Guest Services, Transportation, Parking, and Airport operations, ensuring consistent delivery of seamless, anticipatory, and personalized luxury service aligned with Peninsula Service Principles.
• Manage departmental payroll, staffing levels, and operating expenses in accordance with budget. Oversee Transportation P&L, including forecasting, budgeting, and revenue optimization.
• Proactively manage guest feedback, ensuring effective and elevated service recovery that not only resolves concerns but enhances overall guest perception and loyalty.
• Maintain deep and up-to-date knowledge of luxury dining, arts, culture, events, and lifestyle offerings within Manila and key destinations. Cultivate strong relationships with industry partners to provide exclusive access and bespoke experiences.
• Ensure flawless execution of core Concierge services, including reservations, ticketing, special requests, logistics coordination, and bespoke guest arrangements, with a strong emphasis on personalization.

General Requirements

• BS Hotel Restaurant Management Degree - Major in Hospitality is preferred
• A member of Les Clefs dOr Philippines is an advantage
• At least 1-2 years experience in a Chief Concierge role
• Highly resourceful, passionate and dedicated in the line of Concierge & Guest Services
• Front Desk and Guest Relations previous experience is an advantage

The Peninsula Manila

Located in Makati Citys bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the Jewel in the Capital’s Crown, it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.