Luxury Hotel Management Trainee — Guest Experience

The Peninsula Manila; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

The Peninsula Manila is seeking a guest-focused hospitality professional to lead and develop a team while maintaining high service standards in a dynamic luxury hotel environment. The role emphasizes delivering discreet, personable service and driving operational excellence that aligns with the Peninsula’s renowned standards.

The ideal candidate will have a hospitality degree, completed hotel internship or relevant training, and strong communication skills to manage multiple priorities in a

Qualifications

• College graduate with a degree in Hospitality Management or a related field.
• Open to local candidates who are legally authorized to work in the Philippines.
• Completed a hotel internship or relevant hospitality training.
• Strong communication and interpersonal skills, with the ability to thrive in a fast-paced environment and manage multiple tasks.
• Knowledgeable in hotel service standards, policies, and procedures.

Responsibilities

• Delivers exceptional service with friendly, discreet, and unobtrusive assistance to guests and internal customers.
• Handles or escalates guest concerns, complaints, and inquiries to the appropriate supervisor for timely resolution.
• Follows standard operating procedures for pre-service and post-service requirements.
• Maintains understanding of service offerings, processes, standards, and proper execution.
• Strives to exceed expectations by delivering service aligned with organizational principles and anticipating guest needs.

Skills

Strong communication

Attention to detail

Team leadership

Customer service orientation

Education

Hospitality Management degree

Job description

The Peninsula Manila is seeking a guest-focused hospitality professional to lead and develop a team while maintaining high service standards in a dynamic luxury hotel environment. The role emphasizes delivering discreet, personable service and driving operational excellence that aligns with the Peninsula’s renowned standards.

The ideal candidate will have a hospitality degree, completed hotel internship or relevant training, and strong communication skills to manage multiple priorities in a