Management System Supervisor

Asia Cargo Container Line, Inc.; Manila; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive Salary

Health Insurance Plan or HMO

Group Accident Insurance

Yearly Performance Increase

Promotional/Merit Incentives

Company Phone with Mobile Data

Internal and External Training

Shuttle Services

Job summary

A leading logistics company is seeking a Management System Supervisor to assist in achieving ISO certification and improving quality processes. The role requires a Bachelor's degree and at least a year of experience in a supervisory quality role in logistics. Responsibilities include risk management, customer complaint documentation, and audit coordination. The position offers competitive benefits, including health insurance and performance incentives.

Qualifications

• At least a year of experience as a Quality Supervisor in a Logistics, Freight Forwarding, or Distribution company.
• Experience with external auditors and conducting audits is preferred.
• ISO 9001:2015 Awareness; Internal Quality Audit; Risk Based Thinking; Root Cause Analysis; Audit Report writing.

Responsibilities

• Assist with risk management development and implementation.
• Coordinate customer complaints documentation and corrective actions.
• Create quality plans and procedures.
• Facilitate training on quality induction and orientation.
• Collaborate on KPI development.
• Prepare and coordinate audit notices.
• Review audit report/s submitted by the auditor and assist in finalizing it.

Skills

Excellent communication both oral and written

Flexible and customer oriented

Leadership skills

Ability to effectively establish relationships

Can lead process improvement projects

Excellent interpersonal communication

Education

Bachelor’s degree in Business/Marketing/Industrial Engineering

Job description

Overview

About Asia Cargo Asia Cargo Container Line Inc. (ACCLI) is a leading logistics company offering end-to-end supply chain solutions such as freight forwarding, customs brokerage, warehousing, cold storage, and nationwide distribution. The company is trusted by the country’s major corporations due to its focus on high-quality customer service, reliability, and innovation. ACCLI has built a strong network with office branches in key cities nationwide, and provides world-class logistics services from its various departments: Sea Freight, Air Freight, Brokerage, Logistics Management, Distribution, and Warehousing.

Job Purpose

The Management System Supervisor will assist the Quality Manager in achieving/maintaining ISO certification across organizations. He/she will support the development and application of company quality improvement programs and best practices. Will also be conducting internal quality audits and co-lead the audit team as well.

Job Description / Responsibilities

• Assist with the development/update and implementation of risk management of the company.
• Coordinate documentation of customer complaints and check corrective action plans.
• Create procedures/work instructions/quality plans/process flows/forms and other related information.
• Assist in facilitating all inductions and orientation training regarding quality.
• Collaborate with the reporting manager on the development of KPIs across the organization.
• Assist Quality Manager in preparation of audit notice and coordinate approval; communicate to the concerned auditors and department heads.
• Review audit report/s submitted by the auditor and assist in finalizing it.

Job Dimensions / Core Competencies

• Excellent communication both oral and written
• Flexible and customer oriented
• Can influence others
• Leadership skills

Technical Competencies

• Can lead process improvement projects
• Excellent process experience
• Conduct process training
• Excellent knowledge of process improvement techniques and tools

Values And Virtues

• Independent and smart
• Result driven and dependable
• Hardworking
• Patient
• Diplomatic

Specific Attributes

• Demonstrated leadership capabilities
• Ability to effectively establish and maintain working relationships with peers at all levels of the organization
• Excellent interpersonal communication
• Ability to properly plan and execute action plans

Qualifications

• Education: Bachelor’s degree in Business/Marketing/Industrial Engineering

Experience

• At least a year of working experience as an MS (Quality) Supervisor preferably in a Freight Forwarding/Brokerage/Distribution company. Experience working with external auditors.

Training / Seminars

• ISO 9001:2015 Awareness; Internal Quality Audit; Risk Based Thinking; Root Cause Analysis; Effective Audit Report writing; and other ISO Training.

Company Benefits

• Competitive Salary.
• Health Insurance Plan or HMO.
• Group Accident Insurance.
• Yearly Performance Increase.
• Promotional/Merit Incentives.
• Company Phone with Mobile Data.
• Internal and External Training.
• Shuttle Services.