Mall Operations & Tenant Relations Lead

SM Supermalls; Butuan; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

SM Supermalls is seeking a senior mall operations leader to oversee SM City Butuan and surrounding properties. You will drive profitability and operational efficiency through income generation, cost control, and proactive facilities management.

You will manage tenant relations, lease operations, safety compliance, and reporting to ensure high occupancy, strong partnerships, and alignment with corporate goals.

Responsibilities

• Leads the overall operations of the mall to achieve sustained profitability and operational efficiency through effective income generation and cost management strategies.
• Oversees property management initiatives to maintain and enhance the mall’s value, ensuring all facilities, utilities, and amenities are well-maintained and compliant with safety standards.
• Manages tenant relations and lease operations to achieve high occupancy rates, strengthen partnerships, and support tenant success and satisfaction.
• Ensures full compliance with internal policies, government regulations, and environmental standards through accurate reporting, documentation, and operational alignment with corporate objectives.

Job description

SM Supermalls is seeking a senior mall operations leader to oversee SM City Butuan and surrounding properties. You will drive profitability and operational efficiency through income generation, cost control, and proactive facilities management.

You will manage tenant relations, lease operations, safety compliance, and reporting to ensure high occupancy, strong partnerships, and alignment with corporate goals.