Senior Operations Manager, Mall Office Operations

SM Supermalls; Manila, Hinoba-an; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

SM Supermalls in Pasay, Metro Manila, Philippines seeks a Unit Manager (Senior Operations Manager / Engineer) to oversee day-to-day operations, performance, and growth of SM Mall Offices. The role ensures efficient, compliant office operations aligned with client and organizational standards for tenants and partners.

The position emphasizes managing people, processes, and resources, driving operational excellence, stakeholder relations, and reporting through KPIs and SLAs, with 8–15 years of

Qualifications

• 8–15 years of relevant operations/management experience.
• Experience in stakeholder and client management.

Responsibilities

• Oversee day-to-day SM Mall Offices operations to ensure efficiency, service quality, and compliance with client requirements.
• Develop, monitor, and improve Standard Operating Procedures (SOPs) to align with organizational and client expectations.
• Lead cross-functional collaboration between internal teams and external partners to ensure service delivery aligns with business objectives.
• Identify and implement process improvements and Lean initiatives to drive efficiency.
• Define and monitor KPIs and SLAs to measure operational effectiveness and drive continuous improvement.

Job description

SM Supermalls in Pasay, Metro Manila, Philippines seeks a Unit Manager (Senior Operations Manager / Engineer) to oversee day-to-day operations, performance, and growth of SM Mall Offices. The role ensures efficient, compliant office operations aligned with client and organizational standards for tenants and partners.

The position emphasizes managing people, processes, and resources, driving operational excellence, stakeholder relations, and reporting through KPIs and SLAs, with 8–15 years of