Mall Manager (SM Center Ormoc)

SM Supermalls; Ormoc; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

SM Center Ormoc in the Philippines seeks a senior operations leader to oversee mall performance, drive profitability, and ensure facilities meet safety and regulatory standards. You will coordinate landlord-tenant relations and optimize occupancy while aligning activities with corporate directives.

The role requires strong leadership in operations, cost control, and maintenance, with a focus on sustaining value across the SM mall portfolio in Ormoc.

Qualifications

• Experience in leading mall operations to achieve profitability.
• Ability to manage tenant relations and lease operations.
• Knowledge of safety standards and regulatory compliance.
• Track record of cost control and facilities maintenance.

Responsibilities

• Lead overall mall operations to achieve profitability and efficiency.
• Oversee property management to enhance mall value and maintain facilities.
• Manage tenant relations and lease operations to achieve high occupancy and satisfaction.
• Ensure compliance with internal policies, government regulations, and environmental standards through reporting and alignment with corporate objectives.

Job description

Review, analyze, propose and advise management on matters related to mall operations and ensure that the malls under the region are performing in accordance with Management’s set goals and directions, including the build-up of customer/consumer interest, control of costs, improvement and maintenance of facilities, enhancement of physical value, and such other related objectives;

Primary Responsibilities:

• Leads the overall operations of the mall to achieve sustained profitability and operational efficiency through effective income generation and cost management strategies.
• Oversees property management initiatives to maintain and enhance the mall’s value, ensuring all facilities, utilities, and amenities are well-maintained and compliant with safety standards.
• Manages tenant relations and lease operations to achieve high occupancy rates, strengthen partnerships, and support tenant success and satisfaction.
• Ensures full compliance with internal policies, government regulations, and environmental standards through accurate reporting, documentation, and operational alignment with corporate objectives.

Work Location

• Candidate must be willing to work in SM Center Ormoc