Mall Operations Supervisor

Rockwell Land Corporation; Philippines; On-site; PHP 320,000 - 420,000; Full time

Job summary

Rockwell Land Corporation in the Philippines is seeking a Cinema Supervisor to oversee daily cinema operations, ensure smooth screenings and a premier guest experience.

You will lead and coach staff, manage scheduling, monitor concessions and ticketing, and coordinate with maintenance and security to uphold safety and service standards. Flexible shifts, weekends, and holidays are required.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field preferred.
• At least 2–3 years of experience in cinema, retail, hospitality, entertainment, or other customer-facing operations, with supervisory experience.
• Strong people management and customer service skills.
• Good communication, problem-solving, and organizational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Willing to work on shifting schedules, weekends, holidays, and extended hours as required.
• Proficient in basic MS Office applications and operational reporting.

Responsibilities

• Oversee daily cinema operations including opening/closing, screenings, lobby, theaters, and guest areas.
• Lead and monitor cinema staff, including scheduling, deployment, attendance, coaching, and performance.
• Ensure timely and smooth movie screenings with proper theater preparation and showtime execution.
• Provide excellent customer service and promptly address guest concerns, complaints, and special requests.
• Monitor ticketing, concessions, merchandise, and other cinema transactions for accuracy and controls.
• Conduct regular inspections of theaters, restrooms, lobby, equipment, and facilities for cleanliness and readiness.
• Coordinate with maintenance, security, mall operations, and other support teams to resolve issues.
• Ensure compliance with company policies, safety procedures, emergency protocols, and regulatory requirements.
• Monitor inventory levels and coordinate replenishment of concession items and supplies.
• Prepare daily operational reports covering attendance, sales, incidents, staffing, and metrics.
• Assist in implementing promotions, events, premieres, and other cinema or mall activities.
• Handle operational incidents and escalate major concerns to the Cinema Manager or appropriate department.
• Support training, onboarding, and development of cinema personnel.
• Identify opportunities to improve operational efficiency, customer experience, and revenue performance.

Skills

People management

Customer service

Communication

Problem solving

Organizational skills

Adaptability

Shift work flexibility

Education

Bachelor's degree in Business Administration

Hospitality Management

Tourism

Related field

Tools

MS Office

Operational reporting

Job description

Job Summary

The Cinema Supervisor is responsible for overseeing the day-to-day operations of the cinema, ensuring smooth movie screenings, excellent guest experience, efficient team performance, and compliance with safety and operational standards.

Key Responsibilities

• Supervise daily cinema operations, including opening/closing, screenings, lobby, theaters, and guest areas.
• Lead and monitor cinema staff, including scheduling, deployment, attendance, coaching, and performance.
• Ensure timely and smooth movie screenings, including proper theater preparation and showtime execution.
• Provide excellent customer service and promptly address guest concerns, complaints, and special requests.
• Monitor ticketing, concessions, merchandise, and other cinema transactions to ensure accuracy and proper controls.
• Conduct regular inspections of theaters, restrooms, lobby, equipment, and other facilities to maintain cleanliness and readiness.
• Coordinate with maintenance, security, mall operations, and other support teams to resolve operational concerns.
• Ensure compliance with company policies, safety procedures, emergency protocols, and applicable regulatory requirements.
• Monitor inventory levels and coordinate replenishment of concession items and operational supplies.
• Prepare daily operational reports covering attendance, sales, incidents, staffing, and other relevant metrics.
• Assist in implementing promotions, events, premieres, and other cinema or mall activities.
• Handle operational incidents and escalate major concerns to the Cinema Manager or appropriate department.
• Support training, onboarding, and development of cinema personnel.
• Identify opportunities to improve operational efficiency, customer experience, and revenue performance.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field preferred.
• At least 2–3 years of experience in cinema, retail, hospitality, entertainment, or other customer-facing operations, with supervisory experience.
• Strong people management and customer service skills.
• Good communication, problem-solving, and organizational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Willing to work on shifting schedules, weekends, holidays, and extended hours as required.
• Proficient in basic MS Office applications and operational reporting.