Mall Operations & Maintenance Officer

SM Supermalls; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Job summary

SM Supermalls in Quezon City, Metro Manila, Philippines seeks a Building Administration Officer to supervise maintenance services for the mall, including its amenities, utilities and equipment, ensuring safety, cleanliness and orderliness to meet business goals.

You will oversee housekeeping, monitor facilities and utilities, assist in construction monitoring, provide admin support, and contribute to training initiatives to support operations.

Qualifications

• Intermediate in Asset Management
• Basic in Asset Management
• Intermediate in Communication
• Basic in Communication
• Intermediate in Complaint Management
• Basic in Complaint Management
• Intermediate in Customer Orientation
• Basic in Customer Orientation
• Intermediate in Facility and Space Optimization
• Basic in Facility and Space Optimization
• Intermediate in Infrastructure Management
• Basic in Infrastructure Management
• Intermediate in Legal & Regulatory Compliance
• Basic in Legal & Regulatory Compliance
• Intermediate in Logistics Management
• Basic in Logistics Management
• Intermediate in Problem Solving
• Basic in Problem Solving
• Intermediate in Project Management
• Basic in Project Management
• Intermediate in Risk Mitigation
• Basic in Risk Mitigation
• Intermediate in Safety & Security Management
• Basic in Safety & Security Management
• Intermediate in Vendor Management
• Basic in Vendor Management

Responsibilities

• Oversees housekeeping and maintenance activities to ensure the mall’s cleanliness, order, and upkeep — including janitorial, landscaping, pest control, and minor repair works within policy and budget limits.
• Monitors facilities and utilities operations by conducting regular inspections, coordinating repairs and maintenance, and tracking energy and water consumption to ensure efficient, reliable mall operations.
• Ensures tenant satisfaction and mall safety by assisting in construction and renovation monitoring, reviewing plans for compliance, addressing site issues, and acting as the mall’s Safety Officer to uphold safety and security standards.
• Provides general administrative support by coordinating with contractors, vendors, and internal departments, and serving as reliever for key custodian and warehouse functions when needed.
• Promotes continuous learning and professional growth by attending training programs, executing individual development plans, and contributing technical expertise to organizational training initiatives.

Skills

Asset Management

Asset Management

Communication

Communication

Complaint Management

Complaint Management

Customer Orientation

Customer Orientation

Facility and Space Optimization

Facility and Space Optimization

Infrastructure Management

Infrastructure Management

Legal & Regulatory Compliance

Legal & Regulatory Compliance

Logistics Management

Logistics Management

Problem Solving

Problem Solving

Project Management

Project Management

Risk Mitigation

Risk Mitigation

Safety & Security Management

Safety & Security Management

Vendor Management

Vendor Management

Job description

SM Supermalls in Quezon City, Metro Manila, Philippines seeks a Building Administration Officer to supervise maintenance services for the mall, including its amenities, utilities and equipment, ensuring safety, cleanliness and orderliness to meet business goals.

You will oversee housekeeping, monitor facilities and utilities, assist in construction monitoring, provide admin support, and contribute to training initiatives to support operations.