Makati Onsite Customer Service Champion — Growth & Training

East West Banking Corporation; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

East West Banking Corporation in Makati City is seeking an experienced Customer Service Representative to be the primary contact for customer inquiries and transactions. The role requires strong communication skills, a customer service mindset, and willingness to work shifting schedules.

Onsite work arrangement in Makati supports direct customer engagement and timely issue resolution. Join a team committed to service excellence and career development, with competitive compensation and

Qualifications

• Completed at least 2 years of college education or finished a two-year vocational program.
• At least 1 year of work experience in Customer Service/BPO.
• Excellent verbal and written communication skills.
• Customer service oriented and able to work on shifting schedules.

Responsibilities

• Address and resolve customer inquiries, requests, or complaints in person and through designated channels.
• Provide exceptional service in line with EastWest's commitment to service excellence.
• Efficiently process customer transactions while meeting productivity and quality standards.
• Maintain customer satisfaction by resolving concerns promptly.

Skills

Customer service

Communication skills

Education

Two-year college education

Job description

East West Banking Corporation in Makati City is seeking an experienced Customer Service Representative to be the primary contact for customer inquiries and transactions. The role requires strong communication skills, a customer service mindset, and willingness to work shifting schedules.

Onsite work arrangement in Makati supports direct customer engagement and timely issue resolution. Join a team committed to service excellence and career development, with competitive compensation and