Luxury Yacht Crew Travel Coordinator

Cruise Yacht OpCo Ltd (Miami Branch); Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

The Ritz-Carlton Yacht Collection is seeking a travel operations professional to uphold the Gold Standards across fleet logistics. You will coordinate crew travel, arrange flights, lodging, and ground transport, ensuring safety, comfort, and on-time arrivals.

Based in a global, luxury environment, you join a diverse team working across time zones and locations including India, Indonesia, and the Philippines.

Qualifications

• High school diploma or equivalent required; travel industry experience preferred.
• Minimum of two (2) years of experience in airline reservations, corporate travel booking, or travel operations; experience with marine or offshore crew travel and marine fares strongly preferred.
• Demonstrated proficiency with travel booking systems, and command of fare rules, routing logic, and ticketing changes.
• Willingness to work a schedule aligned to fleet operations across time zones, including early mornings, evenings, weekends, or on-call rotation as assigned.
• Composure and warmth under time pressure; the role supports people, not just itineraries.
• Experience working in a diverse and multi-cultural environment required.
• Proficient in the use of computers and standard office software.

Responsibilities

• Serves as a guardian of The Ritz-Carlton Gold Standards and is a positive role model, prioritizing culture and delivering exceptional personal service.
• Arranges flights for crew joining, leaving, training, and transfer movements, balancing cost, comfort, and schedule reliability.
• Arranges lodging, ground transportation, and meals where journey length or connection timing requires them.
• Provides responsive support to Crew experiencing travel disruptions, rebooking flights and adjusting arrangements.
• Manages ticketing changes, cancellations, and refunds, ensuring value is recovered and records are accurate.
• Maintains booking data quality and contributes to reporting on travel spend and disruption recovery.
• Provides coverage as part of a distributed team supporting fleet operations across time zones.

Job description

The Ritz-Carlton Yacht Collection is seeking a travel operations professional to uphold the Gold Standards across fleet logistics. You will coordinate crew travel, arrange flights, lodging, and ground transport, ensuring safety, comfort, and on-time arrivals.

Based in a global, luxury environment, you join a diverse team working across time zones and locations including India, Indonesia, and the Philippines.