Mobilization Specialist - Shipboard HR

Cruise Yacht OpCo Ltd (Miami Branch); Philippines; Hybrid; PHP 5,438,000 - 7,678,000; Full time

Job summary

The Ritz-Carlton Yacht Collection seeks a skilled Crew Mobilisation specialist to manage joining and leaving movements for crew across yachts. You will coordinate travel, lodging, and port arrangements, ensuring compliant, timely mobilization and strong guest service standards.

You will handle travel documents, embarkation details, and disruptions with poise, supporting fleet operations across multiple time zones. Join a team dedicated to luxury hospitality at sea.

Qualifications

• Bachelor's degree required; equivalent experience acceptable.
• Minimum of two years in crew mobilisation, travel operations, crewing, or logistics coordination.
• Working knowledge of STCW and MLC 2006 or ability to acquire quickly.
• Ability to stay composed and effective through disruptions across time zones; willingness to work fleet ops hours.
• Experience in diverse, multi-cultural environments.
• Excellent organizational skills and attention to detail across many movements.
• Proficiency with standard office software; Adonis or similar maritime crewing systems preferred.

Responsibilities

• Plans and executes joining and leaving movements for crew, coordinating travel, lodging, and port agent arrangements.
• Issues joining instructions, travel documents, embarkation details, and arrival expectations.
• Monitors travel progress and handles disruptions, rebooking or rerouting as needed.
• Coordinates crew movements for trainings, meetings, and transfers between yachts.
• Maintains movement records and supports reporting on mobilization timelines and costs.
• Works with coordinating teams to ensure seamless end-to-end travel and crew movements.

Skills

Crew mobilisation

Logistics coordination

Time-zone coordination

Multicultural teamwork

Proactive communication

Education

Bachelor's degree

STCW knowledge

Tools

Adonis crewing system

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavour.

The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service.

Location: Fort Lauderdale, FL Hybrid: 3 Days onsite/2 days Remote

ESSENTIAL DUTIES

Serves as a guardian of The Ritz-Carlton Gold Standards and is a positive role model, prioritising the culture, driving appreciation, energising personal service, enlivening empowerment, cultivating quality, leading with compassion and accountability, inspiring innovation, and celebrating successes. Plans and executes joining and leaving movements for assigned Ladies and Gentlemen, coordinating travel, lodging, and port agent arrangements against each yacht's itinerary and each individual's rotation date. Issues clear, complete, and timely joining instructions, including travel documents, embarkation details, and what to expect on arrival; supports logistics of document, certificate, licensing, and training, ensuring full compliance with maximum convenience. Monitors travel in progress and responds to disruptions, rebooking and re‑routing as needed and keeping the Lady or Gentleman, the yacht, and the Manager informed until the movement is complete. Verifies travel‑critical documentation — passports, visas, seafarer books, and medical certificates — is in hand and valid before travel begins. Coordinates crew movements for trainings, meetings, transfers between yachts, and compassionate or medical travel, applying the same standard of care as scheduled rotations. Maintains accurate movement records and contributes to reporting on time to mobilise, travel spend, and disruption recovery. Partners with TDS Coordinators upstream and Travel Coordinators alongside, ensuring movement planning and flight booking operate as one seamless process.

QUALIFICATIONS

Bachelor's degree from an accredited university or college, or equivalent experience. Minimum of two (2) years of experience in crew mobilisation, travel operations, crewing, or logistics coordination, preferably supporting seafarers or international workforces. Working knowledge of STCW and MLC 2006 requirements as they affect crew movement and joining, or demonstrated ability to acquire it quickly. Demonstrated ability to remain composed and effective through time‑critical disruptions across multiple time zones; willingness to work a schedule aligned to fleet operations, including occasional evenings, weekends, and on‑call coverage. Experience working in a diverse and multi‑cultural environment required. Exceptional organisational skills and attention to detail across many simultaneous movements. Proficient in the use of computers and standard office software; experience with Adonis or comparable maritime crewing systems preferred.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the Lady or Gentleman is regularly required to sit for extended periods; use hands and fingers for sustained computer work; talk and hear, including by telephone and video conference across multiple time zones; and occasionally lift and/or move up to twenty‑five (25) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus for prolonged screen use. The position operates on a schedule aligned to fleet operations across time zones, which may include early mornings, evenings, late nights. Periodic time aboard the Company's yachts may require the Lady or Gentleman to physically participate in emergency lifesaving procedures and drills applicable to visitors and supernumeraries, and to move safely about a vessel at sea, including the use of stairs and watertight doors.

COMMUNICATION

All Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co‑workers.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation or any other category protected by federal, state or local law.

About Us

Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest‑facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.