Ground Handling Lead — Luxury Cruise Ops

Explora Journeys; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Explora Journeys is seeking a Ground Handling Specialist to optimize ground operations, including turnaround coordination, vendor management, and financial oversight, across ports worldwide. The role collaborates with multiple departments to ensure seamless guest experiences and operational excellence in busy ports.

The position is based in the Manila office, requiring strong English communication, budgeting skills, and a readiness to travel internationally to support regional operations.

Qualifications

• Bachelor’s degree in hospitality, tourism, business, or related field.
• Minimum of 5 years of experience in a similar role within cruise, hospitality, or ground operations.
• Proven experience in turnaround logistics, vendor management, and cost control.

Responsibilities

• Set up and maintain Ground Handling operations, procedures, and checklists.
• Manage embarkation/disembarkation coordination with providers and staff.
• Lead turnaround prep and budgets for Asian ports; ensure compliance.
• Train and monitor suppliers; monitor costs; KPIs.
• Provide reporting, systems data entry, and continuous improvement.

Skills

Ground handling operations

Vendor management

Budgeting & cost control

MS Office

Salesforce

Seaware

Communication skills

Analytical thinking

Travel readiness

English fluency

Education

Bachelor’s degree in hospitality, tourism, business

Tools

Salesforce

Seaware

Job description

Explora Journeys is seeking a Ground Handling Specialist to optimize ground operations, including turnaround coordination, vendor management, and financial oversight, across ports worldwide. The role collaborates with multiple departments to ensure seamless guest experiences and operational excellence in busy ports.

The position is based in the Manila office, requiring strong English communication, budgeting skills, and a readiness to travel internationally to support regional operations.