Remote Charter & Events Operations Coordinator

Twoconnect Philippines, Inc.; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Permanent work from home

Fixed schedule 7:00 AM–4:00 PM PHT

HMO with dependents

Job summary

Twoconnect Philippines, Inc. is seeking a Travel & Events Operations Coordinator to provide day-to-day operational coordination and administrative support across charter bookings, guest communications, payments, fleet and partner management, and event operations.

The role involves outbound calls with guests, agents, and boat owners. You will manage bookings, payments, and schedules while maintaining accurate records and providing excellent customer service across multiple stakeholders in a

Qualifications

• Minimum 3 years in operations coordination or similar multi-functional role.
• Experience managing bookings, payments, and inquiries.
• Familiarity with tourism or charter industries is desirable.
• Strong organisational and time-management skills across multiple priorities.
• Excellent written and verbal communication with guests and partners.
• Ability to work independently and take ownership of day-to-day tasks.

Responsibilities

• Manage charter booking administration, invoicing, calendars, pricing, times, and availability.
• Monitor and collect agent and guest payments, overdue invoices, and refunds.
• Respond to enquiries with accurate bookings, vessels, rates, and inclusions.
• Conduct outbound pre-charter reminder calls with guests and gather requirements.
• Maintain fleet and partner information, vessel rates, inclusions, and calendars.
• Coordinate private charter enquiries across fleet and negotiate rates where needed.
• Prepare and maintain passenger manifests and briefing calls for events.
• Support event operations with payment links, records, and guest communications.
• Provide operational info to onsite teams and post-charter review communications.
• Maintain templates, training guides, and internal records.

Skills

Bookings management

Payments processing

Customer service

Communication

Multi-tasking

Education

Bachelor's degree

Tools

CRM systems

Excel

Job description

Twoconnect Philippines, Inc. is seeking a Travel & Events Operations Coordinator to provide day-to-day operational coordination and administrative support across charter bookings, guest communications, payments, fleet and partner management, and event operations.

The role involves outbound calls with guests, agents, and boat owners. You will manage bookings, payments, and schedules while maintaining accurate records and providing excellent customer service across multiple stakeholders in a