Specialist, Human Resources Operations

Royal Caribbean Group; Makati; On-site; PHP 670,000 - 1,228,000; Full time

Job summary

Royal Caribbean Group is seeking a Specialist, Human Resources Operations to coordinate onboarding and deployment of Management, Specialty, and Marine crew across the global fleet. You will partner with Recruitment, Scheduling, Mobility, Visa, Medical, and Shipboard teams to ensure crew readiness and timely deployment in a fast-paced, international environment.

The role emphasizes accuracy in documentation, regulatory compliance, and delivering an exceptional employee experience while supporting

Qualifications

• Bachelor's degree in HR, business, hospitality, or related field.
• Fresh graduates welcome to apply.
• Strong organization, planning, and time management.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Proficiency with MS Office tools (Excel, Outlook, PowerPoint).

Responsibilities

• Manage end-to-end onboarding for Management, Specialty, and Marine roles.
• Ensure onboarding requirements: docs, medicals, visas, certifications, regulatory needs.
• Provide timely guidance and support to crew throughout onboarding journey.
• Deliver a positive onboarding experience and readiness for deployment.
• Collaborate with Recruitment, Scheduling, Mobility, Visa, Training teams and partners.

Skills

Organizational skills

Planning

Time management

Communication

Stakeholder management

Problem solving

Education

Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or related field

Tools

Excel

Outlook

PowerPoint

Job description

About the Role

Royal Caribbean Group is seeking a Specialist, Human Resources Operations to support the successful onboarding and deployment of Management, Specialty, and Marine crew members across our global fleet.

In this role, you will serve as a key partner in ensuring crew members are fully prepared for their assignments by coordinating onboarding requirements, maintaining compliance, and delivering an exceptional employee experience. You will work closely with Recruitment, Scheduling, Mobility, Visa, Medical, and Shipboard teams to ensure crew readiness and timely deployment.

This is an exciting opportunity for a highly organized and customer-focused professional who thrives in a fast-paced, global environment and enjoys building relationships while solving complex operational challenges.

Key Responsibilities

Crew Onboarding & Readiness

• Manage the end-to-end onboarding process for Management, Specialty, and Marine positions.

• Ensure crew members complete all onboarding requirements, including documentation, medical clearances, visas, certifications, and regulatory requirements.

• Provide timely guidance and support to crew members throughout their onboarding journey.

• Deliver a positive and professional onboarding experience while ensuring readiness for deployment.

Stakeholder Partnership

• Collaborate with Recruitment, Scheduling, Crew Assist, Mobility Centers, Visa teams, Port Agents, Training teams, and other key stakeholders to ensure timely onboarding and deployment.

• Serve as a trusted point of contact for crew members and internal partners regarding onboarding status and requirements.

• Conduct regular status updates and governance meetings with stakeholders to ensure alignment and transparency.

Compliance & Operational Excellence

• Ensure compliance with company policies, maritime regulations, and international onboarding requirements.

• Monitor onboarding progress and proactively identify potential delays or risks.

• Resolve onboarding-related issues efficiently and lift complex cases when necessary.

• Support continuous improvement initiatives that enhance onboarding efficiency and service delivery.

Reporting & Administration

• Maintain accurate onboarding records and documentation.

• Prepare onboarding reports, status updates, talent pool analyses, and workforce readiness reports.

• Track onboarding metrics and contribute to team performance goals.

• Support special projects and operational initiatives as assigned.

Team Support

• Provide backup support to fellow Operations Specialists as required.

• Share expertise and guidance on visa, medical, and certification requirements.

• Contribute to a collaborative, customer-focused, and high-performing team environment.

Qualifications

Required

• Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or a related field.

• Fresh graduates are welcome to apply.

• Strong organizational, planning, and time management skills.

• Excellent communication and stakeholder management abilities.

• Ability to manage multiple priorities in a fast-paced and deadline-driven environment.

• Strong problem-solving skills and attention to detail.

• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.

Preferred

• Experience supporting global, hospitality, cruise, maritime, aviation, or high-volume workforce environments.

• Familiarity with onboarding processes, mobility programs, visa coordination, or workforce deployment operations.

• Experience working with HR systems and reporting tools.

Why Join Royal Caribbean Group?

• Be part of a global team supporting one of the world's leading vacation companies.

• Play a critical role in ensuring crew members are ready to deliver unforgettable guest experiences.

• Work with diverse teams across multiple countries and brands.

• Enjoy opportunities for career growth, learning, and professional development.