Luxury Spa & Wellness Operations Lead

Mandarin Oriental; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Mandarin Oriental Makati, a forthcoming 5-star luxury hotel in Manila, seeks a Spa & Wellness Supervisor to lead Spa Reception, Fitness and Pool operations, ensure safety, guest satisfaction, and revenue growth. You will oversee a team and uphold MOQA and LQE standards in a premiere wellness environment.

The role requires leadership experience in luxury hospitality, strong organizational skills, and fluency in English.

Qualifications

• Diploma or Degree in Hospitality Management, Spa Management, Wellness, Fitness Management, or related field.
• Professional certifications in Fitness, Wellness, Recreation, Hospitality, or related discipline.
• First aid, CPR, and AED certifications preferred.
• Minimum 3 years of experience in a luxury spa, wellness, fitness, or hospitality environment, including at least 1 year in a supervisory role.
• Strong knowledge of spa, fitness, recreation, and luxury guest service operations.
• Leadership, coaching, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to drive operational excellence while supporting revenue and guest satisfaction.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Flexible to work shifts, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.

Responsibilities

• Oversee Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities.
• Ensure guest satisfaction and safety while maintaining MOQA standards.
• Lead daily operations and coordinate with Housekeeping, Engineering, Security and other departments.
• Monitor facilities, equipment maintenance, and cleanliness.
• Support revenue generation through retail and services.
• Ensure reception and guest areas meet Mandarin Oriental presentation standards.

Skills

Leadership & coaching

Customer service

Communication

Teamwork

Attention to detail

Operational excellence

Problem solving

Grooming standards

Shift flexibility

English fluency

Education

Hospitality/ Spa Management degree

Professional certifications (Fitness/Wellness/Hospitality)

First Aid/ CPR/ AED certifications

Job description

Mandarin Oriental Makati, a forthcoming 5-star luxury hotel in Manila, seeks a Spa & Wellness Supervisor to lead Spa Reception, Fitness and Pool operations, ensure safety, guest satisfaction, and revenue growth. You will oversee a team and uphold MOQA and LQE standards in a premiere wellness environment.

The role requires leadership experience in luxury hospitality, strong organizational skills, and fluency in English.