Luxury Retail Ops Lead for Watches & VIP Service

Lewis Personnel Management; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Lewis Personnel Management is seeking an experienced Retail Operations Manager to oversee the daily operations of a luxury watch boutique in the Philippines. You will ensure seamless store performance and deliver premium customer experiences for high-end brands.

Responsibilities include leading store operations, managing inventory, analyzing KPIs, and coaching staff to uphold prestige and service excellence in all interactions with clients and partners.

Qualifications

• Experience in luxury watch or jewelry retail is preferred.
• Proven leadership and team-management skills.
• Strong knowledge of retail operations, inventory, and reporting.
• Excellent communication and interpersonal skills for high-net-worth clients.
• Willingness to work weekends and extended hours as required.

Responsibilities

• Lead and manage store operations, ensuring efficiency and service excellence.
• Coach retail staff and foster professionalism and product expertise.
• Oversee inventory control, replenishment, and supplier coordination.
• Ensure compliance with brand standards and luxury retail protocols.
• Monitor sales KPIs and implement revenue strategies.
• Handle VIP client relations with personalized service.
• Collaborate with marketing and brand teams on promotions and events.
• Maintain cash handling, reporting, and policy adherence.
• Drive continuous improvements in customer service and processes.

Skills

Leadership

Retail operations

Inventory management

Sales reporting

VIP/client relations

Data analysis

Customer service excellence

Communication

POS systems

CRM tools

Visual merchandising

Budget management

Tools

POS systems

CRM tools

Inventory software

Job description

Lewis Personnel Management is seeking an experienced Retail Operations Manager to oversee the daily operations of a luxury watch boutique in the Philippines. You will ensure seamless store performance and deliver premium customer experiences for high-end brands.

Responsibilities include leading store operations, managing inventory, analyzing KPIs, and coaching staff to uphold prestige and service excellence in all interactions with clients and partners.