Luxury Reservations Supervisor — Pre-Opening, MO Benefits

Mandarin Oriental; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Learning & Development programs

MOstay benefits

Health and wellness programs

Job summary

Mandarin Oriental is seeking a Reservations Supervisor for their upcoming luxury hotel in Manila. The ideal candidate will have 3-4 years of hotel reservations experience, including at least one year in a supervisory role. Responsibilities include supervising reservations operations, supporting revenue optimization, and leading the reservations team to deliver exceptional service. This is a unique opportunity to join a dynamic pre-opening team committed to excellence and authentic Asian hospitality.

Qualifications

• Minimum 3-4 years experience in hotel reservations, with supervisory experience preferred.
• Knowledge of revenue management principles and luxury service standards.
• Ability to work in a fast-paced, pre-opening environment.

Responsibilities

• Supervise daily reservations operations including individual and group bookings.
• Support revenue optimization and ensure accurate handling of reservations.
• Lead and motivate reservations team to deliver exceptional service.

Skills

Hotel reservations experience

Leadership skills

Organizational skills

Detail-oriented

Communication skills

Education

At least 1 year in a supervisory role

3-4 years experience in hotel reservations

Tools

Opera PMS

CRS platforms

Job description

Mandarin Oriental is seeking a Reservations Supervisor for their upcoming luxury hotel in Manila. The ideal candidate will have 3-4 years of hotel reservations experience, including at least one year in a supervisory role. Responsibilities include supervising reservations operations, supporting revenue optimization, and leading the reservations team to deliver exceptional service. This is a unique opportunity to join a dynamic pre-opening team committed to excellence and authentic Asian hospitality.