Luxury Concierge Agent: Pre-Opening Guest Experience

Mandarin Oriental; Manila; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Complimentary stays with MOstay

Health benefits and wellness programs

Learning and development programs

Job summary

Mandarin Oriental is seeking a Concierge Agent for its new luxury hotel in Makati, opening in 2026. This role emphasizes exceptional service and personalized guest experiences. Responsibilities include arranging transportation, handling guest inquiries, and collaborating with various departments to ensure preferences are met. The ideal candidate has a degree in Hospitality Management and experience in a similar role.

Join a dynamic pre-opening team committed to excellence and authentic Asian hospitality in the heart of Manila.

Qualifications

• Minimum of 1–2 years’ experience in Concierge, Front Office, or Guest Services in a hotel environment.
• Strong knowledge of Makati and key Metro Manila destinations is an advantage.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Provide warm, professional, and personalized service to all guests at all times.
• Anticipate and respond to guest needs, preferences, and special requests.
• Arrange transportation and assist with restaurant reservations.

Skills

Guest service excellence

Interpersonal communication

Problem-solving

Cultural awareness

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Mandarin Oriental is seeking a Concierge Agent for its new luxury hotel in Makati, opening in 2026. This role emphasizes exceptional service and personalized guest experiences. Responsibilities include arranging transportation, handling guest inquiries, and collaborating with various departments to ensure preferences are met. The ideal candidate has a degree in Hospitality Management and experience in a similar role.

Join a dynamic pre-opening team committed to excellence and authentic Asian hospitality in the heart of Manila.