Luxury In-Room Dining Supervisor (Pre-Opening)

Mandarin Oriental Manila; Manila; On-site; PHP 60,000 - 90,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Manila invites applications for an In-Room Dining Supervisor to lead the pre-opening team, delivering luxury in-room dining experiences with proactive leadership, attention to detail, and guest-centric service. You will oversee order taking, coordination with kitchen and service staff, and ensure compliance with brand standards to uphold superb guest satisfaction.

As a leader, you will mentor colleagues, manage service flow, and maintain impeccable grooming and professional

Qualifications

• Bachelor’s degree in Hospitality or related field.
• Minimum 2–4 years’ experience in Food & Beverage within a luxury or fine dining environment, with supervisory exposure.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of restaurant operations and service excellence standards.
• Detail-oriented, organized, and able to perform in a fast-paced environment.
• Proficiency in POS systems and basic financial handling.
• Service-oriented mindset with strong emotional intelligence and cultural awareness.
• Professional demeanor, impeccable grooming, and a positive attitude.

Responsibilities

• Welcome and engage guests in a warm, professional, and personalized manner.
• Ensure exceptional dining experiences by anticipating guest needs and responding promptly to requests and inquiries.
• Handle guest concerns with confidence and discretion, ensuring timely resolution in the absence of senior leadership when required.
• Bid farewell to guests while ensuring complete satisfaction with their dining experience.
• Supervise and guide team members through proactive, interactive, and hands-on leadership.
• Foster a positive team environment that promotes confidence, accountability, and service excellence.
• Ensure team adherence to grooming standards and professional presentation at all times.
• Participate in daily briefings to communicate updates and ensure operational readiness prior to service.
• Oversee mise en place, table setup, clearing, and resetting in alignment with reservation plans and service standards.
• Perform and oversee closing duties in accordance with established procedures.
• Maintain effective communication with kitchen, bar, and other service teams to ensure seamless operations.
• Relay guest preferences, feedback, and special requests to relevant stakeholders.
• Ensure follow-through on all service-related matters to enhance guest satisfaction.
• Prepare and present bills accurately, ensuring clarity and professionalism in all transactions.
• Support the team in maintaining accuracy in order taking and billing processes.
• Uphold Mandarin Oriental’s service excellence standards, in line with Forbes Travel Guide and LQA expectations.
• Ensure the restaurant environment remains clean, organized, and reflective of a luxury dining setting.
• Proactively identify and report maintenance concerns affecting service quality, ensuring timely follow-up.
• Adhere to all hotel policies, hygiene standards, and safety procedures.
• Support compliance with local regulations and food safety requirements.
• Promote a safe and secure environment for guests and colleagues.

Skills

Leadership

Communication

Interpersonal skills

Attention to detail

POS systems

Financial handling

Education

Bachelor’s degree in Hospitality

Tools

POS systems

Job description

Mandarin Oriental Manila invites applications for an In-Room Dining Supervisor to lead the pre-opening team, delivering luxury in-room dining experiences with proactive leadership, attention to detail, and guest-centric service. You will oversee order taking, coordination with kitchen and service staff, and ensure compliance with brand standards to uphold superb guest satisfaction.

As a leader, you will mentor colleagues, manage service flow, and maintain impeccable grooming and professional