Luxury Front Office Supervisor — Pre-Opening & MOstay Perks

Mandarin Oriental; Manila; On-site; PHP 1,841,620 - 2,762,430; Full time

Benefits offered by this job

Learning and development programs

MOstay program for complimentary stays

Health and wellness benefits

Job summary

Mandarin Oriental in Manila is seeking a Front Office Supervisor, responsible for overseeing daily front desk operations and ensuring exceptional guest services. You will manage a team and coordinate guest experiences, ensuring operational excellence in a luxury hotel environment.

The ideal candidate has a Bachelor’s degree in Hospitality Management and 2-4 years of front office experience. Join us to be part of our dynamic pre-opening team committed to excellence and authentic Asian hospitality.

Competitive benefits, including health, learning programs, and the MOstay program for staff, are included.

Qualifications

• Minimum 2–4 years Front Office experience in a luxury hotel.
• 1-2 years in a supervisory role, preferred.
• Ability to work in a fast-paced, pre-opening environment.

Responsibilities

• Oversee daily operations of the Front Desk.
• Ensure exceptional guest service and smooth check-in/check-out.
• Lead and train Front Office Agents.

Skills

Leadership

Communication

Problem-solving

Guest-focused

Attention to detail

Education

Bachelor’s degree in Hospitality Management or related field

Tools

HMS

Microsoft Office (Excel, Word, Outlook)

Job description

Mandarin Oriental in Manila is seeking a Front Office Supervisor, responsible for overseeing daily front desk operations and ensuring exceptional guest services. You will manage a team and coordinate guest experiences, ensuring operational excellence in a luxury hotel environment.

The ideal candidate has a Bachelor’s degree in Hospitality Management and 2-4 years of front office experience. Join us to be part of our dynamic pre-opening team committed to excellence and authentic Asian hospitality.

Competitive benefits, including health, learning programs, and the MOstay program for staff, are included.