Luxury Reservations Supervisor – Pre-Opening Lead

Mandarin Oriental; Manila; Vor Ort; PHP 700.000 - 1.000.000; Vollzeit

Benefits dieser Stelle

Learning & Development

MOstay

Health & Colleague Wellness

Zusammenfassung

Mandarin Oriental Makati is preparing a luxury pre-opening hotel in Manila, seeking a Reservations Supervisor to lead the reservations team and ensure service excellence. You will collaborate with Revenue Management, Sales, Front Office, and Corporate Reservations to deliver a seamless guest experience in line with Mandarin Oriental’s standards.

The role requires 3-4 years in hotel reservations, with at least 1 year in supervision, plus pre-opening experience and proficiency in Opera PMS/CRS.

Qualifikationen

• Minimum of 3-4 years’ experience in hotel reservations, at least 1 year in a supervisory role, preferably within a luxury or five‑star hotel environment.
• Pre-opening hotel experience is a strong advantage.
• Strong understanding of reservations systems (e.g., Opera PMS, CRS platforms).
• Knowledge of revenue management principles and luxury service standards.
• Excellent communication skills in English; additional languages are an advantage.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work in a fast‑paced, pre‑opening environment with flexibility in schedules.

Aufgaben

• Supervise daily reservations operations, including individual, group, and corporate bookings.
• Ensure accurate handling of reservations, cancellations, amendments, and waitlist management.
• Monitor call quality, response times, and email correspondence to ensure exceptional guest service.
• Act as the first escalation point for complex or VIP reservations and guest concerns.
• Liaise closely with Front Office and Revenue Management to ensure inventory alignment.

Kenntnisse

English communication

Leadership

Team coordination

Attention to detail

Organizational skills

Problem-solving

Tools

Opera PMS

CRS platforms

Jobbeschreibung

Mandarin Oriental Makati is preparing a luxury pre-opening hotel in Manila, seeking a Reservations Supervisor to lead the reservations team and ensure service excellence. You will collaborate with Revenue Management, Sales, Front Office, and Corporate Reservations to deliver a seamless guest experience in line with Mandarin Oriental’s standards.

The role requires 3-4 years in hotel reservations, with at least 1 year in supervision, plus pre-opening experience and proficiency in Opera PMS/CRS.