Spa & Fitness Supervisor – Luxury Preopening Role

Mandarin Oriental; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

MOstay complimentary nights

Learning & development programmes

Wellness benefits for colleagues

Job summary

Mandarin Oriental Makati is preparing a landmark preopening in Manila, seeking a Spa & Fitness Supervisor to lead daily operations of Spa Reception, Fitness Centre, and pools while upholding MOQA and LQE standards. You will supervise staff, coordinate across hotel departments, ensure safety and service excellence, and drive guest satisfaction and revenue.

The role requires 3+ years in luxury spa/hospitality, supervisory experience, and strong leadership with fluency in English.

Qualifications

• Minimum 3 years of experience in a luxury spa, wellness, fitness, or hospitality environment, including at least 1 year in a supervisory role.
• Strong knowledge of spa, fitness, recreation, and luxury guest service operations.
• Proven leadership, coaching, communication, and interpersonal skills.
• Fluent in English; flexible to work shifts, weekends, and public holidays.

Responsibilities

• Oversee daily operations of Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities.
• Coordinate with Housekeeping, Engineering, Security and other departments to ensure seamless operations.
• Monitor guest satisfaction and ensure safety, cleanliness and service standards.
• Lead reservation, reception, cashiering, and retail functions with accuracy.
• Drive revenue through merchandising, stock control and service excellence.

Skills

Leadership

Guest service

Team supervision

Communication

Operations management

Education

Diploma or Degree in Hospitality Management, Spa Management, Wellness, Fitness Management, Sports Science

Job description

Mandarin Oriental Makati is preparing a landmark preopening in Manila, seeking a Spa & Fitness Supervisor to lead daily operations of Spa Reception, Fitness Centre, and pools while upholding MOQA and LQE standards. You will supervise staff, coordinate across hotel departments, ensure safety and service excellence, and drive guest satisfaction and revenue.

The role requires 3+ years in luxury spa/hospitality, supervisory experience, and strong leadership with fluency in English.