Executive Housekeeper — Luxury Pre-Opening Leader

Mandarin Oriental; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Makati is preparing for a landmark Manila opening and seeks an Executive Housekeeper to establish world-class housekeeping standards, build a high-performing team, and ensure the highest levels of cleanliness, comfort, and luxury.

The role requires pre-opening and luxury hotel experience, strong leadership, and a hands-on approach to operations, with collaboration across departments to deliver exceptional guest experiences.

Qualifications

• Proven experience as Executive Housekeeper or senior housekeeping leader in a luxury hotel environment; pre-opening experience highly desirable.
• Strong leadership, organizational, and communication skills with the ability to train, motivate, and inspire a diverse team.
• In-depth knowledge of housekeeping operations, inventory management, vendor relations, and sustainability practices.
• Excellent problem-solving skills, attention to detail, and a proactive, hands-on approach to operations.
• Passionate about luxury hospitality and guest satisfaction, with a commitment to Mandarin Oriental’s values of respect, integrity, and excellence.
• Strong collaborator across departments, fostering teamwork and seamless guest experiences.

Responsibilities

• Develop and implement housekeeping policies, procedures, and operating manuals.
• Recruit, train, and onboard housekeeping team members.
• Coordinate with suppliers for procurement of linen, cleaning equipment, and guest amenities.
• Collaborate with project and design teams to ensure operational readiness of guest rooms and public areas.
• Lead and manage the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet Mandarin Oriental standards.
• Oversee daily operations including scheduling, inspections, and quality control.
• Implement sustainability and cost-control measures while maintaining luxury standards.
• Ensure compliance with health, safety, and hygiene regulations.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Work closely with Front Office, Engineering, and other departments to deliver seamless guest experiences.

Skills

Leadership

Communication

Training

Organizational skills

Sustainability practices

Vendor relations

Job description

Mandarin Oriental Makati is preparing for a landmark Manila opening and seeks an Executive Housekeeper to establish world-class housekeeping standards, build a high-performing team, and ensure the highest levels of cleanliness, comfort, and luxury.

The role requires pre-opening and luxury hotel experience, strong leadership, and a hands-on approach to operations, with collaboration across departments to deliver exceptional guest experiences.